FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer both discounts and adjustments based on the specific needs and circumstances of our projects. For instance, we were able to install an appliance for a client at $1,400, significantly less than the $2,000 typically charged by licensed professionals. Though my insurance didn’t cover this particular task, the client was informed and happy to proceed, receiving the same level of service at a discounted rate. Conversely, when it comes to delivering and installing furniture, our charge is $100. If a client finds a lower price but with less comprehensive service—such as leaving items outside rather than home delivery—we maintain our rate. We ensure clients understand the value of our full service, as demonstrated when a customer chose us after learning that an alternative provider would charge $200 just for home delivery. Our approach is to always communicate openly about our pricing and the comprehensive service we provide, ensuring customers make informed choices and receive the best possible value.
- What is your typical process for working with a new customer?
We’re open to offering flat rates for services when the scope of the problem is clear. However, unexpected issues may require adjustments. For instance, while repairing a fence behind a restaurant, we discovered the posts were improperly installed over unremoved roots by a previous installer, not anchored in the ground. Encountering this unforeseen obstacle extended our work time and effort. In such cases, we must adjust the cost to account for the extra work necessitated by prior negligence. Our goal is always to maintain fairness and transparency, ensuring your satisfaction while rightly compensating for our services.
- What education and/or training do you have that relates to your work?
Our plumbing and electrical teams bring over five years of professional experience across both commercial and residential projects. Personally, I bring a decade of design expertise coupled with five continuous years in construction, enriched by a Professional Residential Inspector certification. This diverse foundation ensures we approach every project with a depth of knowledge and a commitment to excellence.