FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The rate per hour for cleaning varies between $50 and $60, depending on the type of cleaning required. Kiki Pro Cleaning aims to deliver exceptional cleaning services to our clients. Refunds are not available for cleaning services. If you are dissatisfied with any cleaning job provided, you must inform us within 24 hours of the service for us to address the issue. Cancellation Fee We require cancellations to be communicated to us 48hrs (2 full working days) in advance to avoid charges. We have held your spot and turned down business so as not to interrupt your service. Cancelations communicated less than 48hrs (2 full working days) prior to appointment but more than 24 hours (1 full working day) will be charged $50 per scheduled cleaner. Cancelations communicated less than 24 hours (1 full working day) will be charged the full price for your scheduled cleaning. Lock Out/Turned Away Fee If we arrive on our scheduled cleaning day and are turned away at the door or cannot get in, we will charge full price for your scheduled cleaning.
- What is your typical process for working with a new customer?
Upon entering the client's home, I greet them and request a tour of the specific areas they would like me to clean, whether it is their entire apartment or a particular area in need of attention.
- What education and/or training do you have that relates to your work?
Building maintenance