FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Message us directly and we'll walk you through current package pricing and options.
- What is your typical process for working with a new customer?
We start with a conversation about your goals, schedule, and any injury history or limitations. From there, we match you with the trainer on our 30+ person roster best suited to your needs — you can also request to work with a few different trainers to find your best fit. Most new clients can start training within 24 hours of reaching out.
- What education and/or training do you have that relates to your work?
Every trainer on our team is certified through NASM, ACE, ISSA, or NSCA, CPR/AED-certified, and passes a background check and reference check before joining. Our founder, Nathaniel Oliver, has over 25 years of experience in the fitness industry and personally vets every trainer — only about 1 in 10 applicants is accepted onto the team.