FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Upstate Roofing, we believe in transparency and honesty when it comes to pricing. Here's what you should know: We offer a free site visit to assess your roof and provide an honest, no-obligation estimate tailored to your specific home. Our estimates are based on your roof's unique needs, ensuring you only pay for what’s necessary. We proactively identify any plywood damage or underlying issues during the assessment and include any required repairs in the estimate upfront, so there are no surprises. Discounts are available for military, nurses, and first responders as a thank-you for your service and dedication. No hidden fees—just fair and transparent pricing! We’re here to provide you with the best service and value for your roofing needs. 🏠
- What is your typical process for working with a new customer?
At Upstate Roofing, we follow a thorough and customer-focused process to ensure the best results for every project: Initial Consultation: We set a time for homeowners and our roof specialist to discuss the project after completing a 20-point inspection of the roof, gutters, attic, and more. Agreement: Once both parties agree on the scope of the project, we finalize the details and schedule the work about 1-2 weeks out. Completion: Our team gets to work, and once the job is done, the customer reviews and approves the completed project. Final Payment: After approval, the customer submits the final payment. We aim for a smooth, transparent process from start to finish, ensuring your complete satisfaction. 🏠🔨
- What education and/or training do you have that relates to your work?
With over 30 years of combined experience in the roofing industry, I have extensive hands-on knowledge in both repairs and replacements. I continuously sharpen my skills by attending roofing conferences to stay updated on the latest technologies and techniques in the industry. This commitment to ongoing education ensures that we offer the best, most innovative solutions for every roofing project. 🏠🔨