Honestly, the entire experience was great. We had hexagon marble tile put down in a very small half bath (about25 sq ft). John was the perfect guy for the job. Instead of him bringing all the supplies, he has you buy/pick up the tile, grout, and other materials. He's very detailed in what you need, but it also ensures you're not overpaying for material. Of course he brings and has some of his own supplies, you just supply some of the bigger the items. For example, he noticed we needed a different kind of grout than the stuff we picked out and so he purchased new grout himself. This method allowed us to return any unused supplies. He was very efficient and provided updates along the way. Unlike a lot of contractors, his communication was excellent. He was very trustworthy and I had no issue leaving him at the house without anyone home. Overall, the floor turned out amazing and was exactly what we wanted. Not only that, but John gave us a very fair price that was about $500 cheaper than all other tiling professional's as they did not want to take on such a small job. I'd recommend John to anyone who needs any size job finished. We love our floor!