FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $99 diagnostic fee + tax, which covers a full inspection and estimate. If you choose to proceed with the repair, the diagnostic fee is applied toward the total cost — so you don’t pay twice. We offer $25 off your first repair and transparent, upfront pricing with no hidden fees.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by scheduling a convenient appointment for a $99 diagnostic visit. Our certified technician arrives on time, inspects the appliance, identifies the issue, and provides a clear repair estimate. If the customer approves the repair, the diagnostic fee is applied toward the total cost. We complete most repairs on the same day, and every service comes with a 30-day warranty for your peace of mind.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained and certified in appliance diagnostics and repair. We have over 10 years of hands-on experience working with major brands like Whirlpool, Samsung, LG, GE, Bosch, and Frigidaire. We regularly attend manufacturer training programs and stay updated on the latest technologies to ensure accurate and reliable service for every customer.