FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in transparent, fair pricing with no hidden fees. Every project is different, so I take the time to understand your needs before recommending a solution and providing a clear quote upfront. Basic diagnostics and questions are always free, because sometimes you just need the right direction. My pricing is based on the scope and complexity of the work, not unnecessary upselling. If a simple fix is all you need, that’s exactly what I’ll recommend. I also aim to provide long-term solutions to help you avoid repeat service costs in the future. Discounts may be available for: Seniors, Repeat customers, Small businesses Hardware or replacement parts are billed separately if required, and I’ll always discuss options with you before moving forward with any purchases.
- What is your typical process for working with a new customer?
My process is simple, transparent, and focused on understanding your goals first. I'll ask questions, understand your setup, and pursue what you ultimately want to achieve. I'll provide a clear understanding of the issue, or project and you'll receive a clear quote and timeline before any work begins. I want make sure you understand what was done, how to maintain it, and how to avoid similar issues in the future. Lastly, If questions come up afterward, you’re never left guessing. My motto is “It’s free to ask questions.”
- What education and/or training do you have that relates to your work?
I have over 5 years of hands-on experience working in IT, supporting users, managing systems, and troubleshooting everything from desktops to network infrastructure. My experience includes: - PC building and hardware diagnostics - Windows system administration and troubleshooting - Home and small business networking - Cybersecurity best practices and endpoint protection