FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No guesswork, no gotchas. Before we touch a single pipe, you'll know exactly what it costs — upfront pricing, every time. That's the Buddy's promise. We also run seasonal specials so you can save when the timing is right.. You call. We come. It's fixed. No surprises on the bill.
- What is your typical process for working with a new customer?
Simple and stress-free. You book (by phone or online) → we show up on time, courtesy call ahead → we do a thorough, in-person inspection of your plumbing → we walk you through your options with clear, upfront pricing → you approve, we get to work. We don't do guesswork over the phone. Seeing your plumbing in person means we get it right the first time — every time. You'll know what we're doing, why we're doing it, and what it costs. Start to finish.
- What education and/or training do you have that relates to your work?
Plumbing is all we do — and we take that seriously. Our licensed plumbers are specialists, not generalists, and they stay sharp through ongoing training on the latest techniques, technology, and code standards. When you call Buddy's, you're getting a true master of the craft, not someone who dabbles. That's what Fixed-Right-The-First-Time actually means.