FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
pricing is based off the difficulty of the job it may vary based on the prices of the parts the tech would need to fix your unit, the labor fee changes too.
- What is your typical process for working with a new customer?
getting as much information as possible, doing homework on the unit, looking up possible parts to already order based on the information that they provide, giving them rates of actual companies and telling them if a unit is worth keeping or not
- What education and/or training do you have that relates to your work?
I have been in this field for years, pick up a thing or two along the way.