DM Cleaning Company
DM Cleaning Company

DM Cleaning Company

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: We have a strong training programs for our cleaners as well as our sales and customer service department. We offer professional, knowledgeable representatives that are eager to help in every facet of your experience from the time you call us until we leave. We love helping our customers. It may not seem like cleaners make a difference, but we do. We've been hugged by elderly customers as well as customers with medical issues. It's an amazing feeling to know you can make people so happy!
Overview

Hired 45 times

10 employees

13 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Featured Projects

7 photos

Specialties
Extra services
Pets

Cleaning type

, ,

Reviews
Very good 4.5

13 reviews

5
69%
4
15%
3
8%
2
8%
1
0%


pro avatar
Todd T.
Aug 10, 2016
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Hired on Thumbtack

Hired on Thumbtack

House Cleaning
pro avatar
Christopher F.
Aug 22, 2016
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Hired on Thumbtack

Hired on Thumbtack

House Cleaning
pro avatar
Susan Z.
Jun 1, 2016
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Hired on Thumbtack

Hired on Thumbtack

I ordered a full house cleaning and received a list of what would be included. Two people showed up who were very nice. They did a nice job wiping down all outside cabinets and dusting but did not plan to do anything beyond that. They literally lifted and wiped everything and I asked if they put things away or at least put them in an organized fashion and they said not really. I also asked why they didn't do any of the beds and they said that isn't really included. I showed them the list of what is included and then they did it but were reluctant. They did a nice job in bathrooms. I was just disappointed that it was like they came to just dust, wipe outside of cabinets and clean the bathrooms and that is it. When I paid the person over the phone they asked me how it went and I shared that it wasn't that great and they said oh ok. I have used a number of cleaning services and there is a minimum that I expect and that is making the beds, and putting things in place or organized and cleaning dishes (they didn't clean the dishes and we only had two dishes). Nice people but I think for the price they should be much better and you should not need to clean or organize after them. If you want bathrooms cleaned and things just wiped down they are for you. If you want a nice house cleaning I would try someone else.
DM Cleaning Company's reply
Thank you very much Susan for your feedback. I will definitely be looking into all of these issues (both from customer service to cleaning personnel). I created this company with the intentions of customer service and satisfaction being our main focus. I see this is not being handled appropriately. I will be reviewing our policies with my staff. Terri Owner DM Cleaning Company
House Cleaning
pro avatar
Ron M.
Nov 21, 2016
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Hired on Thumbtack

Hired on Thumbtack

Good work...on time, good service.
House Cleaning (One Time)
pro avatar
Stephanie L.
Jul 1, 2015
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Hired on Thumbtack

Hired on Thumbtack

This is an excellent service. All communications and appointments were promptly kept. Three people cleaned my home they were friendly, thorough and detailed in their cleaning.
DM Cleaning Company's reply
I'm so glad you had such a wonderful experience with our company! I will definitely forward your kind words to our cleaners, I know they will appreciate hearing it. Hopefully, we can be of service for you in the future. :)
Deep or Spring Cleaning

FAQs

  • What advice would you give a customer looking to hire a provider in your area of work?

    Ask a lot of questions. Make sure you are clear on what your expectations are and what you need done. It's always very helpful to make a list for the cleaners and explain things as you walk them through your home. Also, do your research. Get someone who is licensed with your state and carries insurance. This gives them credibility. Though hiring one person may be nice or less expensive, it comes with many risks such as, you have no background information on them. Always look for reviews and ask about their background screening process.

  • What questions should customers think through before talking to professionals about their project?

    Our jobs are difficult and physically demanding. We wish our customers knew how much their thank yous mean to us. Getting a paycheck is nice, but feeling like you made a difference for someone is so much more rewarding.