It’s free with no obligation to hire
Hired 65 times
9 years in business
(Eastern Time Zone)
6:00 a.m. to 9:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Phone or Tablet Repair
I was very excited to read these wonderful reviews. With a Kindle that had its recharging port not securing the charging cord properly, I sought out a place for a possible repair. Norman from WGA replied through Thumbtack and invited me to stop by the shop. Dean greeted me and explained that someone would call me by 5p that day with a quote. I could accept or decline to have service. If I accepted, I could come back by 7p to pay for the part(s) and take the Kindle back and await for the parts to be delivered to the store. Then, I could bring the Kindle back for repair. If I didn't want the repair, I could still pick up the Kindle by 7 that night. This sounded perfect with it being 11:30a on Fri and my daughter could still use it during the weekend and even part of the following week for her required school reading. I called on Sat. 10:30a to inquire the status because I didn't receive the expected phone call the day before. Andrew was fairly condescending and egotistic in that (1) orders are first come, first served. (2) Dean had no right to offer such conditions since he's not "in charge of the bench". (3) without even looking at the Kindle, it will need a new motherboard because the recharging port is soldered to the motherboard. To just order the recharging port would require micro soldering, which he nor anyone around the area does. I explained that his tone is totally opposite of the calm, helpful, professional tone portrayed by Dean. He said that he's just trying to be honest. By his tone of being "uppidy" I believed I had no choice but to pick up the Kindle immediately because even if it was something simplier/less costly, there was no way Andrew would even admit he was wrong. Moreover, I was then believing that Andrew was more of the tone of the shop, and I was just snowballed by Dean. I believe if Andrew had the same professional tone as Dean, explained orders/quotes are first come, first served; apologize that Dean should not have made such a commitment, and let me see if I could get you a quote in a few hours, I would have left the Kindle there. I know there were at least 2 customers that WGA have lost because I also had some computer issues and was hoping to get great service as described in these reviews to get service on my computer next. I told 2 friends of mine on Fri of my hopes for this Kindle repair at this local shop, and they were anxious to hear of a positive experience to get their phone and computer evaluated for some problems. Plus, I was still taken back, that I detailed my experience with friends at the Super Bowl party of 15 adults. All agree that maybe there may have been a misunderstanding between the staff and current quoting procedures, but Andrews tone was wrong, and made it difficult to believe a review of work needed to repair the Kindle would cast some doubt in their minds. An experience that started with such excitement ended with such disappointment.Feb 8, 2016Verified
They were very knowledgeable. Offered a number of solutions. Fixed the problem quickly. Protected my data. My computer now works great.Oct 30, 2017Verified
They analyzed my computer, informed me upfront of potential issues and charges associated with each issue, determined it was not fixable and returned it to me at no charge because it could not be fixed.Mar 28, 2017Verified
Were very professional and answered with a quick response. Was able to locate the problem(s) and were able to repair them. Would recommend to anyone who is having PC issues.Apr 12, 2017Verified
Went to the Brunswick store to look into getting an upgrade for my PC, ended up buying a new one custom built that the guys did. For all that I do on PC these guys helped me by installing the best specs for my hobby. Would definitely recommend to any new computer user or someone looking for help.May 31, 2017Verified
- What types of customers have you worked with?We offer solutions to our customers. Bad hard drive, we offer data recovery, a faster new drive and teach them how to preserve the hardware.
- What advice would you give a customer looking to hire a provider in your area of work?Look for companies or techs that offer solutions. Free estimates should be standard but also look where they service your machine is it dirty or clean. They should offer you solutions not more problems.