This plumber arrived less than an hour after I contacted their dispatcher. They did a quick assessment, did a quick auger of the clog, decided they needed to do a second auger with a bigger machine. They then gave me tips on how to avoid the same problem in the future, put everything back in order and then left. All of this for the same reasonable cost they quoted at the beginning. This is unheard of in this day and age. If I ever need plumbers again, these are my guys!