FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For very small (but all are important) jobs, we recommend bundling the to-do list items. We typically aim for a minimum charge for our services / time. We also try to take care of people, though, so with a little flexibility, we'll do our best to be fair. Our team are all employees, background-checked, and backed up with all of the appropriate insurances that should matter to you. Ultimately, we are here to be a trusted Ally, likely not the cheapest, and we stand by our work.
- What is your typical process for working with a new customer?
We will speak briefly to understand the frustrations, needs, and/or specific projects high level. For most clients and jobs, it makes sense stop by for a free estimate--mainly to make sure we are aligned on the work expectations and to make sure we understand the right talent, materials, and equipment for whatever the job(s) might be. We then provide an estimate in 24 hours in most cases for approval and move to scheduling the job(s) from there. Upon completion, your technician will walk / talk the work with you and our office will follow up to ensure expectations were met or, hopefully, exceeded. We try hard to avoid surprises and reduce your worries!
- What types of customers have you worked with?
We work with all types of customers. We have found that (a) busy people (b) busy families and/or (c) seniors are where we spend a lot of our efforts. We want all people to be safe, comfortable, and enjoying their home. Frustrations and needs truly span across everyone when it comes to their home.