True Home Ohio Property Management

Hello Sara, this means a lot to all of us and everyone who was involved in this unfortunate situation! Thank you for taking the time to write all of that out!! Jason filled me in on what was going on, but reading your side of it really drives home how stressful that situation had to be, especially coming off a hospital stay and then having to deal with a dead rodent smell in your kitchen. Very sorry the timing worked out like that! I’m really proud of how Jason, Lisa, Keen, and everyone involved handled it, showing up on a Monday after a late Sunday call, doing the full sweep of the house, then crawling around the cellar and tearing out insulation until they actually found the source. That’s exactly the kind of “we’re not leaving until we solve it” mindset we push for on our maintenance team at True Home Ohio Property Management! I’m glad they were kind and respectful while they were doing all that dirty work, and even more glad it helped you stay comfortable and at home instead of back in the hospital. If anything feels off again at all like any smells, noises, new activity, please let us know right away through Property Meld or call us directly and we’ll be back out. Really appreciate you being our resident and for shouting out the team by name!! -True Home Ohio Property Management Team

Hi Catterina!! Thank you for sharing your experience and laying out how pleased you were with our speed to get you taken care of! We take maintenance VERY seriously at True Home Ohio Property Management, and we're glad our systems delivered a 5-star result for you!! For those reading this and to just give a little more granularity, we want to highlight the tight execution of our team and our amazing people we work with on a day-to-day basis internally at True Home Ohio. Reporting & Dispatch: The request for a non-functional shower was submitted on Sunday, January 4th. Within 24 hours, our support team coordinated with the resident and dispatched a professional vendor. Rapid Scheduling: By Monday evening, the repair was scheduled for a specific 2-hour window on Tuesday to minimize resident disruption. Verified Execution: The vendor arrived on-site Tuesday at 12:57 pm, correctly diagnosed a faulty cartridge and tub spout, and completed the full repair by 2:07 pm. Security & Asset Protection: Per our standard SOP, our maintenance manager, Sherwin, ensured all secure lockbox keys were audited and removed once the vendor finished to maintain property security. This level of detail is exactly why owners trust True Home Ohio Property Management. We don't just "fix things" like most property managers and landlords. We provide 24/7 online maintenance reporting , utilize a vetted vendor network and in house maintenance staff, and maintain a clear digital paper trail for every dollar spent on an owner's asset. Thanks again, Catterina and please let us know if there is ANYTHING else we can do for you to make your experience with our company as best as possible! -True Home Ohio Property Management Team

Hi Ben, really appreciate you taking the time to write this! Vendors like you are a huge part of what makes True Home Ohio Property Management run smoothly, so it means a lot to hear that our team was professional on the phone and got you paid quickly after the job was wrapped up. We work hard to be easy to deal with on both sides of the equation, owners, residents, and the contractors who actually do the work in the field. We pride ourselves in being staffed significantly higher than all of the property management companies across the country at nearly 4x more than the industry standard. Thanks again for the review and for taking good care of our customer. Looking forward to working together on more chimney jobs down the road.

Hi Michael, thank you for the feedback. Jeff and the team are glad to hear your experience was seamless and professional. At True Home Ohio Property Management, we focus on building high-performance systems so our owners don't have to worry about the day-to-day. We always like to say that this business and industry "is an inch deep, but a mile wide". You don't have to be a rocket scientist to run a successful company, but you need to be an expert at systems, which we are. That "seamless" result comes from our thorough onboarding process, where we handle all software and banking integration from day one to ensure a smooth transition. We maintain a professional maintenance authority to ensure repairs are handled fast by our vetted vendor network, which prevents communication bottlenecks and protects the asset. We also stand behind our tenant placement with our Free Leasing Guarantee, which protects our clients if a resident fails to complete their initial term. Thank you for trusting us with your real estate property management needs. The True Home Ohio Property Management Team