The 10 Best Carpet Repair Services in Cleveland, OH 2026

From Christopher L.

Brian did an amazing job repairing the seem in my carpet

From Lita T.

I hired Carpet Restretch Repair to pull up new carpeting in one room to prime and seal the floor beneath after discovering pet odor that was lingering. They coordinated well with me, since I am offsite. Did the job and reinstalled the carpet beautifully. Very trustworthy, and cleaned up after. Would hire again.

From Thumbtack Customer

Carpet Restretch Repair

Brian from Carpet Restretch Repair did excellent work! We had quite the case of carpet wrinkling, with some pretty deep wrinkles, and he was able to stretch them out perfectly. He was very friendly, timely, and respectful through the entire job - great guy to chat with as well!
5+ stars for excellent quality work, professionalism and character and integrity.

From Thumbtack Customer

Carpet Specialists

Lisa and Hector are true pros at what they do. They did such a good job repairing a part of my carpet that I assumed I would never see fixed ever! They are the best and I will be calling back to have more work done by them!!

From Natasha C.

Carpet Specialists

I contacted Carpet Specialists on Thumbtack for a clear job, getting my house carpet cleaned, having the stairs carpet tightened, and tightening one loose spot in the attic. They provided a quote totaling $1,790.00 ($1,650 subtotal + $140 tax) that included whole-house stretching. Offering whole-house stretching as an option wasn't an issue on its own, but the real problems started when I told them I only wanted those three specific items done. They clearly did not like that I declined the extra work, and that is when they added unacceptable language to the paperwork.

After I asked to proceed with only the three items I requested, they insisted on adding a line pre-printed on the quote stating:

"Property owner acknowledges that stretching/repairing needs to be done in other areas of the home but does not want those services done at this time!"

Falsely claiming that I acknowledged defects or necessary repairs in my home on an initial estimate is completely dishonest. An estimate should be a contractor's recommendation, not a forced, fake confession from the customer.

It got worse. The estimate warned that unperformed stretching "may cause injury if not repaired or stretched out immediately," trying to intimidate me with fear of bodily harm and lawsuits. Carpet Specialists is a carpet cleaning business—not a licensed structural repair contractor, risk assessor, or legal team. Using scare tactics about injuries and lawsuits to bully customers into buying unnecessary extra work is an aggressive, high-pressure sales tactic meant to exploit uneducated consumers.

When I confronted the owner about this unacceptable language, she claimed her business insurance policy and bonding forced her to put those warnings on the quote. Having worked for years as a licensed insurance agent and a commercial, bodily injury, and property damage claims adjuster, I knew right away that was complete nonsense. Standard general liability policies do not require contractors to slap injury disclaimers and forced customer admissions onto a routine quote.

She also claimed in writing that Carpet Specialists is an official, approved vendor for CMHA (Cuyahoga Metropolitan Housing Authority) and CHN, insisting that CMHA would fail a property inspection for even a "single carpet wrinkle."

They claimed to be an official vendor on a platform with CMHA, but when I searched official public directories and databases, their affiliation could not be verified or substantiated.

As a rental property owner for 21 years managing multiple units, I have never had a property fail inspection over carpet wrinkles. Housing inspectors look for real safety and tripping hazards, not minor cosmetic wrinkles.

When I refused the extra work and called out these false claims, things turned completely hostile:

They desperately tried to salvage the deal by slashing the price down to $870 and then $800 with "coupons."

When I held my ground on principle, the owner lashed out, accusing me of trying to "dismantle" her business and complaining about having to pay Thumbtack lead fees.

She started throwing personal insults at me (including randomly texting "Blessed is not a feeling! Look it up!").

Once she realized I saw right through these deceptive methods and wasn't going to fall for their high-pressure sales tactics, she blocked me on the platform—not that I cared, but it only further demonstrates the complete lack of integrity and professionalism of this business.

I am attaching screenshots of our full written message exchange and quote for complete proof and transparency.

Do not let this company intimidate you. Always read the fine print, double-check any claims they make about official vendor status or housing rules, and don't fall for ridiculous scare tactics.

I strongly caution other homeowners and landlords against using Carpet Specialists if you value honest pricing, verified claims, and professional boundaries.

Ready to find a pro?

See more reviews, compare prices, and hire your favorite pros all with Thumbtack.

Find a carpet professional in your area

Find a carpet professional in your area

Carpet professionals near Cleveland, OH

Top pros for your project

Related cost information

Popular in Cleveland

You might also like

In other nearby areas