Allen Garage Door
Free service call
Problem areas
Responds in about 11 min
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About
Welcome to Allen Garage Door, your trusted partner for all your garage door and gate needs.
With over 9+ years of experience serving the local community, we specialize in providing top-quality installation, repair, and maintenance services for both garage doors and gates.
Our team of skilled technicians is dedicated to ensuring your doors and gates operate smoothly and safely, offering prompt and reliable service every time.
We specialize in fixing broken springs, garage door openers, gates openers repairs and installation, and manufacturing of new gates to meet your specific needs.
Here at Allen Garage Door, we are all about :
•Expert Repairs
•Fair Prices
•Quality/Professional Service
Contact us and we will have a technician come help within the next 2 hours with NO service fee. :)
Overview
Hired 46 times
Serves Cleveland, OH
Background checked
10 employees
9 years in business
Business hours
Sun8:00 am - 9:00 pmMon8:00 am - 9:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Services offered
Project type
Problem areas
Track rollers
Drum torsion spring
Motor opener
Garage door
Garage door material
Steel
Aluminum
Vinyl
Fiberglass
Projects and media
57 photos
Projects and media
57 photos
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Great 4.8
45 reviews
5
89%
4
7%
3
0%
2
2%
1
2%
Read reviews that mention:
Colin S.
Dec 13, 2024
Hired on Thumbtack
The sensor is malfunctioning, and it’s not worth repairing, so I’ve decided to replace it with a new Chamberlain one. The only downside is that the cabling requires multiple extensions, which doesn’t look very aesthetically pleasing.
Fast response! Thank you!
Details: Repair • Other parts of the system • Wood • Home
Garage Door Repair
Luis V.
Nov 24, 2024
Hired on Thumbtack
UPDATE:
One of the supervisors (Steve) reached out after they saw my review. He said he wanted to make things right and offered to make a refund, which I agreed to. The day of the service I noticed that the rail was not straight and even when I told the technicians about it, they said it was OK. I mentioned this to the supervisor and he offered to send someone to fix it, which they did. So, even when my overall experience wasn't outstanding, I appreciate the fact that they noticed my review and made a good effort to ammend things.
ORIGINAL POST:
The spring/torsion system of my garage door got damaged and I sent a quote request through Thumbtack to get it fixed. Someone from Allen Garage Door reached out and they told me a technician could stop by my place to do a free assessment and estimate. I appreciated the fact that they replied super fast to my online inquiry, especially because it was a bit late in the evening. Two technicians stopped by to assess the damage and told me they would charge $400 just to remove the torsion system. I thought it was a bit pricey but I wanted to get the job done. Once the system was removed it, one of the technicians proceeded to give me an estimate, indicating that they'd have to change the brackets, the cable, the large tube where you put the springs, and springs as well. He said they had two options for the springs: one made in China that only had 1 year warranty and another one made in CA with 3 years warranty. I don't remember the price of the former option, but the difference in price was about $250 or so, but given how little I knew about torsion systems I thought, well let's go with the second option, specially because this guy REALLY made it sound like there was a big difference in quality. They quoted $600 to 750 for EACH spring, and said the price would depend on the length of the door (I later realised they had already measured the length, so I have no idea why they gave me a range). I know I should have Google'd before saying yes, but I was a bit desperate since I couldn't open my garage and had to go to work the next morning. Now I know that the average price of the springs is $100 to $200. By the end of the night I ended up paying $3,000 to get the brackets, cable, tube, and springs replaced. I paid $1500 for the springs alone! I did some research and similar jobs cost on average $800 to $900. I feel like an idiot because I'm sure I overpaid for this service. I really hope others don't have to go through this, I paid a very expensive mistake so please avoid this company at all costs, but if for whatever reason you decide to work with them, PLEASE triple check the prices with other companies first. They overcharge and inflate the prices and take advantage of people like myself that really don't know what's the average price for these things. The technicians were also pushing REALLY HARD to sell me a new garage opener, that would cost me between $1500 to $2000!! My garage opener is less than 5 years old, and after I declined to purchase a new one, they said they were going to try to "fix it", but it'd take 45 mins or more. However, in less than 5 minutes they “solved” the problem, and charged me another $275 to "repair the opener". I should also mention that when I finally got the invoice once they completed the job, I noticed that the invoice was not from Allen Garage Door, and when I asked the technicians why they simply said "it's a sister company". I wouldn't be surprised if Allen Garage Door has a general contractor licence, and they subcontract the job to smaller companies, and because everyone wants to get a piece of the pie, they inflate the prices. Another option is that they simply take advantage of people and charge absurd prices. I reached out to the company before adding this review, but they didn't reply. I think they're happy now that they have cashed out the fat check. I'm sure there are many companies out there that are actually honest with their customers and charge fair prices for their services. Take your business somewhere else, this company doesn’t deserve your money.
Details: Repair • Drum or torsion spring • Home
Garage Door Repair
Abhishek G.
Nov 27, 2024
Hired on Thumbtack
Great service by Allen Garage Door service. They came on time, suggested optimal service and did a clean job. Highly recommended.
Details: Repair • Door or panels • Home
Garage Door Repair
Samantha J.
Nov 13, 2024
Hired on Thumbtack
The technician came the day we called the service and fixed the door on the spot, it was a simple fix but he took time to explain what future options could be for the door (it's a really old garage) without pushing for us to upgrade right now. Will definitely use this team when the time comes to install a new door!
Details: Repair • Drum or torsion spring • Home
Garage Door Repair
Scott G.
Nov 11, 2024
Hired on Thumbtack
I couldn’t be happier with Allen Garage doors. Don’t waste your time calling anyone else! Gal was our service technician. He was prompt, knowledgeable and warrantees his work!
Thanks Gal!
-Scott
Details: Repair • Track or rollers • Motor opener • Aluminum • Home
Garage Door Repair
Credentials
Background Check
Alon Shem Tov