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Hired 135 times
3 years in business
(Eastern Time Zone)
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9:00 a.m. to 6:00 p.m.
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Jan - Jul
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They spent about 15 minutes cleaning then wanted 85 cash only I only had 80 so he took that after it dried the stains reappeared and the carpet heaved up by the wall because they did not suck all the water out. NEVER AGAIN SCAMMERAug 17, 2019VerifiedFirst Class Carpet Cleaning's reply
Hi Tammy , I'm sorry for your experience you had with us. So I'm going to go through your issues you had with us . if it was 15 min or a hour , we dont have a set time limit to do a job, that's why we ask at the end if everything looks good and if you wanted us to go back over anything . you said no and it looks great. The job was quoted at 80 PLUS TAX so 86 I think it was but you only had $85 . As far as the stains go , those are out of our control . That's called Wicking . What happens is the stain was a heavy stain that made it's way into the pad and as the carpet dries it acts like a sponge because it's the first to dry and begins to pull the stains up from the pad . The only way to avoid that is to let the carpet cleaners know before we start so we dont get that spot wet and when we clean it we have to use light pressure to make sure to only get the top of the carpet wet so the stain wont come back . The other way is to remove the infected pad and replace it . As far as the water goes. I dont know what to say about that . Except we tried to clean really good to get the filtration out of your carpet ( the black stuff around your vents ) but we have never "soaked" a customers carpet before as you say we did yours . You should of called us immediately and we could of come out and checked the situation out . Once again I'm sorry this had happened and if you ever want your carpets cleaned again please give us a call and we will come out and do it correctly. Thanks again
Ryan was great. Very friendly and personable! Also very professional. Our carpets look great. If I ever need my carpets cleaned again. I will definitely be calling Ryan again!Apr 30, 2019Verified
Very happy with the work and will use First Class Carpet Cleaning again.May 6, 2019Verified
The carpets look much cleaner and the house feels more fresh. I wish I would have asked when to expect the carpets to be dry and I should have aaked for the chairs and sofa to be moved in the living room to get a broader clean, I will know for next time. I will use them again in 6 months.Feb 21, 2019Verified
My carpet was cleaned as good as any other service costing twice as much. There were a few equipment and scheduling issues otherwise I would of given 5 stars.Mar 13, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?$25 Per Area ( Bedroom, living room, ect........
- What is your typical process for working with a new customer?Steam Cleaning ... 1.Pre-spray to help loosen high traffic dirt and grime 2. Steam Clean @ 230 Degrees @ 600psi 3 . Move most furniture 4. Rake the carpet to help dry time. 5. Add a Mild Air Freshener DRY TIME AVERAGE IS BETWEEN 3-6 HOURS. *********PLEASE CALL TO SET UP******* *************APPOINTMENTS **********
- What education and/or training do you have that relates to your work?Water Damage Certified and Carpet Cleaning Certified ( CCRC) ..............