What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are very competitive, often times lower.
Good labor isn't cheap, and cheap labor isn't good.
What is your typical process for working with a new customer?
We always explain what the issue is and what needs done, as well as any options available so the customer fully understands what is wrong with their garage door system.
What education and/or training do you have that relates to your work?
I have worked in the garage door industry for over 25 years, and owned my own business since 2009.
How did you get started doing this type of work?
I started working in the garage door industry in my 20's in Newark, Ohio.
What types of customers have you worked with?
You name it, we've encountered them!
Describe a recent project you are fond of. How long did it take?
We have done some unique jobs over the years. The most recent one was on a pool house. The customer had 3 single doors installed that when opened, overlooked his pool area.
What advice would you give a customer looking to hire a provider in your area of work?
We caution people to beware of the garage door companies that quote very low prices over the phone, for service calls in particular. These people often overcharge the customer for parts and un-needed repairs, simply because you're not likely to send them away once they are there. If the service call charge is significantly less than the other companies you've spoken with, steer clear!
What questions should customers think through before talking to professionals about their project?
We refer them to our website to look at doors styles, colors, window options and reviews, so they are familiar with us and what we offer. They can even build their own door online and experiment with different colors/options. Be sure to think about your neighborhood, the architecture, etc.
If you buy a garage door from a local home improvement store for us to install, please have us out to measure the door opening. This will ensure that you buy the correct size door.