FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t believe in moving goalposts or 'surprise' fees on the final invoice. We provide highly detailed, transparent, and written estimates upfront so you know exactly what you are paying for before a paintbrush even touches a wall. To secure your spot on our production calendar, we ask for a 30% deposit. The remaining 70% is not due until the project is completely finished and you are 100% satisfied with the results. We invest heavily in unglamorous but essential prep work and premium Sherwin-Williams materials to ensure a luxury finish that lasts for years, protecting your home's equity.
- What is your typical process for working with a new customer?
We’ve completely engineered the typical contractor drama out of our process. It’s seamless and stress-free: - The In-Person Estimate: We walk your property, talk through your vision, and provide a clear, upfront price. - Color & Customization: We help you lock in your perfect palette (and handle HOA approvals if needed). - The Pristine Prep: We power wash, scrape, prime, caulk, and mask off everything to protect your furniture and floors. - Flawless Execution: We apply premium topcoats while keeping you updated daily via text, call, or email—whichever lets you sleep better at night. - The Celebration Walkthrough: We review the final product together to ensure absolute perfection before collecting the balance.
- What education and/or training do you have that relates to your work?
Our expertise is rooted in years of hands-on real estate experience in the Central Ohio market. Working closely with property investments taught us exactly how a home needs to be prepped, protected, and painted to maximize its aesthetic value and structural integrity. We pair that real estate background with rigorous product training directly from Sherwin-Williams, ensuring our crews utilize advanced bonding primers and premium coatings (like Cashmere and Emerald) for a factory-smooth, highly durable finish.