FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, detailed estimates with no hidden fees. Pricing is based on the size and scope of the project, surface condition, and desired finishes. We’re rarely the cheapest option, but we focus on delivering quality work that lasts. We include premium materials like Sherwin-Williams Duration at no extra charge when possible. We also offer a 5% discount for returning customers and military veterans.
- What is your typical process for working with a new customer?
We start with a free on-site consultation to understand your goals, take measurements, and assess surface conditions. Within 24–48 hours, we provide a detailed written estimate. Once approved, we collect a 30% deposit to secure your spot on our schedule and confirm color selections. Our team arrives on time, protects your space, and completes the job with attention to detail and cleanliness. After the work is done, we conduct a final walk-through to ensure your satisfaction. The remaining balance is due upon project completion.
- What types of customers have you worked with?
We've worked with a wide range of customers, including homeowners, real estate agents, property managers, and small business owners. Some clients are preparing to sell, while others are settling into a new home or just ready for a change. We’ve also partnered with landlords to refresh rental units between tenants and with families updating their forever homes. No matter the project, we tailor our approach to meet the client’s goals, schedule, and budget.