FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know our pricing is transparent and based on scope, access, and pipe conditions. We provide upfront estimates, no surprise fees, and clearly explain any time-and-material charges if unforeseen conditions arise. No games—just clean lines and clear numbers.
- What is your typical process for working with a new customer?
We start with a brief call or on-site assessment to understand the issue, then inspect the line as needed and provide a clear scope and upfront pricing. Once approved, we schedule promptly, complete the work efficiently, and verify results—usually with camera documentation for peace of mind.
- What education and/or training do you have that relates to your work?
Our technicians are trained and experienced in plumbing services, including hot water heater installation and replacement, as well as interior and exterior waterproofing systems. Training includes manufacturer guidelines, safety standards, code compliance, and hands-on field experience to ensure proper installation, durability, and reliable performance.