FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pembroke Plumbing, we believe in upfront, no-surprise pricing. Before we begin any work, you'll receive a clear estimate so you know exactly what to expect—no hidden fees, no last-minute charges. Here’s what you can expect from our pricing approach: Flat-rate pricing for common services (no hourly guesswork) Clear explanation of costs before we start any work No hidden fees—what we quote is what you pay Discounts available for seniors, military, and first responders Emergency service fees may apply for after-hours or holiday calls, but we’ll always let you know up front We’re committed to providing top-quality work.
- What is your typical process for working with a new customer?
Our Process: What to Expect When You Work with Pembroke Plumbing We know that hiring a plumber—especially for the first time—can feel overwhelming. At Pembroke Plumbing, we make the process simple, transparent, and stress-free from start to finish. Here's what you can expect when you work with us: Initial Contact You can reach out by phone. We’ll ask a few quick questions to understand your issue or project, and schedule a convenient time for a visit. On-Site Evaluation & Estimate One of our licensed plumbers will arrive on time, assess the situation, and walk you through the issue. You’ll receive a clear, upfront estimate before any work begins. Professional Service Once you approve the estimate, we’ll get to work. We use quality materials, follow best practices, and treat your home or business with respect—cleaning up thoroughly when we're done. Review & Walkthrough After the job is complete, we’ll test everything, explain what was done, and make sure you're fully satisfied. We’re always happy to answer questions or provide maintenance tips. Follow-Up Support We stand behind our work. We’re here for you even after the tools are packed up.
- What education and/or training do you have that relates to your work?
At Pembroke Plumbing, we take pride in the training, education, and hands-on experience that back every job we do. Our team is made up of licensed, certified plumbers who have completed formal training through accredited trade schools and apprenticeship programs. Each member of our crew has undergone rigorous classroom education, extensive on-the-job training, and has passed all necessary state and local licensing exams. In addition to foundational training, we stay current with the latest plumbing codes, safety standards, and industry best practices through ongoing education and certification updates. We believe learning never stops—especially in a trade that’s constantly evolving with new technologies and materials. Whether it's a routine service call or a complex system installation, you can trust that the work is being handled by qualified professionals who know their craft inside and out.