Two Men & A Vacuum

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About

We are the the "Clean you can TRUST." We provide qualtiy as well as a second to none service. We have been in business for over 5 years and now have decided to expand into the Cleveland market. Check out our profile in Columbus, Ohio as well. We LOVE making our clients very happy with the service we provide.

Overview

Hired 29 times

51 employees

14 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Property type

Office

Restaurant

Retail

Medical facility

Frequency of services

One time cleaning

Multiple per week

Weekly

Biweekly

Projects and media

20 photos

Projects and media

20 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.0

12 reviews

66%

17%

Read reviews that mention:

Debbie B.

Sep 8, 2016

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Hired on Thumbtack

I just had my house cleaned today by Two Men and a Vaccum and the two guys that came did a wonderful job. They were on time, on task and very professional.

Two Men & A Vacuum's reply

Debbie, Thank you for the kind words about our Cleveland team. Garrett and Cobb said you were a pleasure to have as a client. We would be more than happy to come back again whenever you would like. We appreciate you and thank you for choosing Two Men to help with your cleaning needs :)

House Cleaning (One Time)

Jen D.

Sep 6, 2016

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Hired on Thumbtack

Two Men & a Vacuum were terrific! They came early on a Saturday morning and scoured my daughter's rental house before she moved in. It is important to note that this is a house in a college town so they likely found a very needy space. Two Men & a Vacuum were able to spiff the place up in the time we agreed upon. My daughter and her roommates were thrilled! ...and I felt much better knowing that their new home was at a solid baseline. Thank you Two Men & a Vacuum!

Two Men & A Vacuum's reply

Jen, Marissa and Garrett are two of our top dirt specialists in Cleveland and always have been highly spoken of by many of our clients. We are so glad that we could make your daughters move in that much easier and meet your expectations. Garrett and Marissa said your daughter was more than welcoming to them upon arrival, so thank her for that as well for us if you would. Give us a call or email us at any time if you need any of our services. Reviews like this are why we love what we do, there is nothing better than seeing the happy client afterwards. Thanks again and look forward to hearing from you!

Move-in or Move-out Cleaning

Brittany B.

Mar 10, 2017

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Hired on Thumbtack

The floors, windows, mirrors, and kitchens were really clean, but everything else was average. Cobwebs and dustbunnies were left around, and it appears half of all surfaces were dusted. It terms of professional service, I had just expected it to be better than if I had done it myself.

Two Men & A Vacuum's reply

Brittany, We would love to come and make this a 5 star review in the future. Please keep us in mind and we will take good care of you. Mention this when scheduling. Thanks

House Cleaning

Danielle B.

Dec 18, 2016

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Hired on Thumbtack

The cleaning team was very professional and personable. They did clean the oven and inside of windows like I asked.

Two Men & A Vacuum's reply

Thanks Danielle, Let us know how we can get a 5 Star review next time. Two Men

House Cleaning (One Time)

Emily B.

Jun 9, 2018

•

Hired on Thumbtack

If you have extensive time available to fix their mistakes, it may be worth hiring them - otherwise, I'd skip it. (And be aware that, unfortunately, being clear about your expectations is a big "red flag”!) I was so impressed with them in the beginning – super nice and helpful as I was setting up the service, including reassuring me how thorough they are. I’m still appreciative of that front-end customer service! Sadly, the service itself was awful. The worst part was not the fact that I had (someone else's) toenail clippings in my cabinet and drawer after they finished cleaning, among many other missed areas. It was also not that I was accused by the owner of lying because I hadn’t sent in more than 4 photos of the areas that were missed (yikes! I guess I’ll take more while I’m chasing my toddlers and trying to move into a new house next time..). The worst part was that the owner told me that the fact that I was clear about my expectations (specifically, apparently, the fact that I told the people that I spoke with initially that I was looking for someone to clean the house as well as I would have -- which I still imagine is what many people are looking for when they hire a cleaning crew) was a major "red flag to them from the beginning." Instead of raising that at that time, they reassured me repeatedly about how thorough they are and sent me a pretty blog post to back that up. If they had just told me from the beginning that that was a “red flag”, I would have very happily found another cleaning company and this all would have been avoided (and I could have moved into my new home on time!). That is a pretty big ethical red flag to me. I hired them to do a thorough cleaning before my husband and I moved ourselves and our two young children into our new home. This is a partial list of what was NOT cleaned (all but one are things we had specifically agreed on ahead of time): -The first floor bathroom cabinet and drawer - there is one cabinet and one drawer in this bathroom, and they both had TOENAIL CLIPPINGS in them. -The cabinets in the kitchen - all of the top cabinets, at least one mid-level cabinet, and at least one lower-level cabinet were all still clearly visibly dirty. (Contents included old toothpicks, crumbs, hair, and visible layers of dust, as well as old cabinet liners that I had specifically asked them to remove from all of the cabinets.) They likely did clean some of the rest of them, but I had no way to know which ones, so I had to re-clean all of them. -The broiler - the bottom of the broiler was covered with crumbs -The top of the fridge - there was a visible layer of dirt (To be fair, we didn't talk about this specifically ahead of time, but I would have expected them to wipe off the top of the fridge as most standard house cleanings involve this detail) -At least one ceiling fan - there was a visible layer of dust (I did not go through and check every ceiling fan in the house - just a small sample, and one of the small sample had a visible layer of dust) -The window wells in the master bedroom - there were visible layers of grime -The window wells in the master bathroom - there were visible layers of dirt (To be fair, I'll note that we had had a contractor working on the floor in the master bedroom, so I'd said they didn't need to do the floors in there, but I had specifically asked them to clean the master bathroom. I do know that they cleaned the shower, but since they didn't do the drawers in there until I asked right before they left, and since they didn't do the window wells, my assumption had to be that they didn't clean anything else either.) -The top shelves in three different closets - there were visible layers of dust -A drawer in the other bathroom - there were several hairs in it This is just a sample. I did not go through and check every single drawer and shelf and ceiling fan and surface in the house and catalog them - that's what they asked me to do and it would have been an immense waste of time. Of the places we did look, these are some of the areas that were still dirty. To be fair, the company did offer to send the same crew back to fix it - but ensuring that they did a thorough job would have required a level of oversight that no one would have been comfortable with, and I frankly didn't have 4 hours to watch someone clean my home, so that wasn't a reasonable option. At my request, they also offered to send a manager out to oversee a different team, which I appreciated - unfortunately, I would have had to wait several days for that to happen, which I couldn't do. I was already delayed moving into our new home by 4 days because of their sloppy work, and for many reasons we couldn't afford to be delayed in the move any further, so we declined that offer. In the end, the only areas that I had reason to be confident actually got cleaned were the floors, the fridge and one shower - and so those were the only areas I didn't need to either re-do myself or hire another company to re-do. A rough estimate puts that at maybe 1/6 of the home, and I offered up-front to pay $100 for that cleaning (as I didn't believe any company would charge me more than $100 for that level of service), but I was charged over $200. And again, to be fair, that was a discount from the original price, but still far more than I'm happy to have paid for a sloppy job and a 4-day delay in my move. All-in-all, I think it's certainly possible that this company in general may be much more thorough, and it's possible that this was just a very off day - we all have them! I'm also sure that if I'd seen each of these missed areas before the crew left, they would have gone back around and done it (and charged me for the extra time), but there's not any way to catch all of the spots someone might have missed except for opening up every single cabinet and drawer in the house, so that's certainly not what I expect when I hire a cleaning crew, especially the most expensive of the 10 that sent me quotes. I also appreciate the beginnings of their attempts to resolve it, but I wish that they understood that clients do not have unlimited time to fix their mistakes.

Details: 3 bedrooms • 3 bathrooms • 2,000 - 2,500 sq ft • Deep cleaning • Fridge cleaning • Oven cleaning • Interior window cleaning • No, I don't have a cat or dog • Just once

House Cleaning

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our company is called, "Two Men & A Vacuum." Although this does not mean we always send two people out on each job. Jobs are assigned based on workload and routes. Our price is based on one person per hour. $45 per man-hour worked.
What is your typical process for working with a new customer?
First off when dealing with any new client priority number one is communication. Once we know what the customer is looking for, we can then move forward. Using our proven systematic approach we can generally quote a new client right over the phone or electronically in just minutes. While every client is unique we pride ourselves on making our booking/payment process as easy on our customers as possible.
What education and/or training do you have that relates to your work?
Our Cleveland expansion team brings nearly 15 years combined commercial and residential cleaning experience to the table. With formal education in both business and environmental sciences we are not only skilled at our trait but knowledgable of the environmental impact that comes with our services.

Two Men & A Vacuum

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