FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in keeping our pricing fair, affordable, and straightforward. Our initial diagnostic service is $65 for up to one hour, with additional repair labor starting at $30 per hour. Parts and replacement hardware are billed separately, and we’ll always provide an estimate and get your approval before moving forward with any additional work. We want our customers to feel comfortable knowing exactly what they’re paying for. No surprise charges, no unnecessary upgrades, and no pressure to spend more than you need to. Our goal is to provide quality service at a price that makes sense.
- What is your typical process for working with a new customer?
We usually start by talking with the customer and getting a good understanding of what they’re looking for or what issues they’re experiencing. From there, we’ll go over possible solutions, answer any questions, and provide an estimate before getting started. Once we have approval, we’ll get to work and keep the customer updated along the way. Before wrapping up, we make sure everything is working as it should and that the customer is happy with the results. We want the entire experience to be straightforward, stress-free, and worth their time and money.
- What education and/or training do you have that relates to your work?
My experience comes primarily from hands-on work and independent learning. I’ve personally built more than 20 computers, along with years of upgrading, maintaining, and troubleshooting systems for friends and family. I’m also self-taught in software development and have spent time learning programming, developing my own applications, and even working on an antivirus project of my own. I’ve always been the person family and friends turn to when they have technical problems. I’m constantly learning, experimenting with new technology, and finding ways to improve my skills. It’s something I’ve genuinely enjoyed for years.