I accessed Thumbtack last week in search of a contractor that could replace the existing tile around my fireplace. My wife and I purchased some marble tiles a few weeks back to replace the existing tile with. We were struggling to find a contractor in our area that could complete the work with any level of confidence. The first few contractors we contacted were concerned about breaking the marble pieces while trying to cut them to fit the space. Thumbtack seemed like our last hope.
After filling out the short questionnaire about the type of work that I was requesting, Rodney replied almost instantly. Not only did he reply, but he sent a very personalized response to me, addressing specific concerns about the job and even posing a few questions for me. Of course I replied right away and we were soon on the phone making plans for an in-home visit for an accurate quote.
Rodney was very accommodating to my schedule. He offered to visit with me and my wife in the evening to give us his quote for the work. He was very friendly, very knowledgeable, and very polite. Rodney quoted us at a very competitive price - below most other quotes we had received. With a combination of his persone and his competitive price, we knew instantly that we wanted Rodney to complete this work for us.
Rodney immediately made room for us in his busy schedule in order to complete the work "as soon as possible" as my original request stated. He quoted us on a Thursday night and started the work the next morning. I'm not sure that this is something that Rodney will always be able to do for his customers, but it was surely appreciated by my wife and I in this case.
Rodney did a complete tear out and reinstallation project for my wife and over the course of three days. He completed the tear out and preparation on Friday, cut and placed all of the marble on the fireplace on Saturday, and finished grout and cleanup on Sunday. Rodney worked late into the day on Saturday, ensuring customer satisfaction and job completion by Sunday as originally planned. All the while, Rodney was very polite, very respectful of our time and space, and very tidy and thorough at the completion of the project. He made sure that there were no loose ends before leaving and ensured that my wife and I were happy with his work. He even offered to go above and beyond and complete further small services for us at no cost if we felt they were necessary to make the project more perfect than it already was.
I would recommend Rodney to anyone in the Indy area that is looking for an efficient, knowledgeable, polite contractor that will surely get your job done the way YOU want it done. Rodney is not looking to rush through a job - he is working for his customers trust and a lasting relationship. He has certainly earned that with my wife and i. We've got several project ideas that we will be contacting Rodney about in the coming years.