FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our quotes are generated based on Expense and Labor. We don't make any money off of the expenses - these are not marked up in any way. We charge you up front for things like fuel, additional manpower, and disposal (haul and dump) fees. As for labor - prices are based on the type, extent, difficulty, and risk of the work involved. Some trees can be removed for as little as $75 labor, whereas a different kind of tree, the same size, but in a different location could cost several hundred in labor. Every quote is based solely on the work involved and the expense of completing said work. We do not base our prices on the type of car you drive or the neighborhood you live in.
- What is your typical process for working with a new customer?
Usually we go out to the customers property first to conduct what we call an ISR (Initial Site Review). We talk to the customer at length to determine their exact needs and preferences before we generate a Quote. Usually it takes between 12 - 36 hours to generate the quote and it is then emailed to the customer. On ocassion due to mitigating circumstances we will generate the quote on site. We do not charge for ISR's or Quotes generated inside our standard working area. ISR's requiring usb to drive more than 30 miles from Muskogee sometimes incur a small fee for fuel, but that cost will be taken off of the cost of services if the customer chooses to use us.
- What education and/or training do you have that relates to your work?
We are constantly researching the newest rigging and climbing techniques, as well as the newest equipment and methods of work. Both co-owners are working on becoming Certified Arborists, and we consult with Arborists on a regular basis to ensure the quality of our work.