iQuality Construction LLC

Simply put...This customer and iQuality Construction had never entered into a signed contract. More to the point, as anyone in Oklahoma knows, you simply can not install or do any masonry work when the temperature is below a certain degree. Unfortunately, this customer happened to contact us right before our first temp drop which was a 72 degree to 31 degrees overnight change. This coupled with the rain we've received locally and the sheer workload our company has been blessed to receive, it is just a simple series of unfortunate events that led to the extended delay in getting to this customer's location to evaluate his particular project. As many will understand, providing a quote for work - blindly, is almost near impossible, but more importantly, actual site evaluation, especially when the said customer wants to provide his/her own material can sometimes be more of a nightmare than having us, the General Contractor, provide it for them. Not only was there a need for material adjustment, but the level and detailed amount of work involved in this project required us to request a reconsideration in terms of our initial estimate. Again, no signed contract had taken place, therefore, it is our position that we were simply still in simple negotiations. Truth be told...I very much would do anything to continue to help this customer achieve his goal, perhaps with another one of our subcontracted masons who might be more cost beneficial, but rather than entertain that idea, this particular customer went into a tirade about how he knew exactly what this costs and he had had many of these built in the past and I simply replied with, "no problem, you feel you know it all and can get someone to honor that price - go ahead." My 15 years experience in this business tells me that I know what my cost is and I know what the labor rates are in this state, more specifically, the metro area. I truly believe that I was willing to provide this customer a professional job and an outstanding product, unfortunately, we are not a charity group and I do not perform work for practice. I wish to extend my continued appreciation to all our many supporters out there and again state, I am happy to send another masonry crew to evaluate this particular job, if the customer chooses to entertain that option, once he has extinguished his other avenues....and of course, we would ask that he remove his poor review, which obviously does not reflect the true nature of our character or our professionalism.