What should the customer know about your pricing (e.g., discounts, fees)?
We do not have a standard pricing system as there are too many variables in windows and doors. We do offer no-cost, no-obligation estimates.
What is your typical process for working with a new customer?
All new customers and projects are different, so we start with a fact finding mission. Are the windows and doors needed for a new construction home or are they replacement windows? Is the deciding factor budget only or high-value products? We treat every customer as if we were working on our own home.
What education and/or training do you have that relates to your work?
We are constantly completing training courses available through our vendors to keep up on the latest technology and building code changes.
How did you get started doing this type of work?
I got started in the fenestration industry right of of college selling in a "big-box" home improvement center.
What types of customers have you worked with?
We work with all types of clients; new construction residential projects, remodel & addition projects, replacement windows & doors, and commercial general contractors.
Describe a recent project you are fond of. How long did it take?
I am in still in love with The Marion Hotel in downtown Oklahoma City. The building is one of the oldest in Oklahoma City and was in total disrepair. The first time I saw it I honestly thought it could not be saved. To see it now and think we played a big part in restoring it to a beautiful, useful building is very rewarding.
What advice would you give a customer looking to hire a provider in your area of work?
Choose a company that has a Service Technician on staff. Many things can happen to a window and door over the course of a construction job. Most are not major if you have a properly trained Service Technician.
What questions should customers think through before talking to professionals about their project?
Clients should always the three following questions:
1) How long have you been in business?
2) Do you have General Liability & Workman's Compensation insurance?
3) Is the estimate comprehensive, what surprises could I expect that may cause a cost overrun?