FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with zero surprises. You'll receive a written quote on-site before any work begins—no hidden fees or last-minute additions. If the scope of work changes while we're on the job, we'll text you the updated price and wait for your approval before proceeding.Most jobs are quoted as flat-rate projects rather than hourly, so you know exactly what you're paying upfront. We accept credit/debit cards, checks, and cash, with payment due upon job completion. And if we're late to your scheduled appointment window, you automatically receive a $50 credit—that's our On-Time Guarantee.
- What is your typical process for working with a new customer?
Our process is designed to be straightforward and stress-free: Initial Contact - You reach out via phone, text, or Thumbtack message Quick Response - A real person from our team calls you back within 1 business hour to discuss your project and schedule a free on-site estimate On-Site Estimate - Your uniformed technician arrives in a branded HomePro vehicle within your scheduled 1-hour arrival window and provides a written quote on the spot Approval & Start - Once you approve the quote, we often start work the same day. We take before photos and keep you informed throughout Walkthrough - Before we leave, we do a complete walkthrough with you and take after photos to document the quality work Follow-Up - We check in within a few days to ensure everything meets your expectations, backed by our 1-year workmanship guarantee
- What education and/or training do you have that relates to your work?
Our technicians bring an average of 10+ years of hands-on experience across residential repairs and improvements. Each team member is background-checked, fully insured, and trained in the HomePro approach—which emphasizes professional craftsmanship, clear communication, and respect for your home. We're licensed where required by Oklahoma law, and our team maintains ongoing training in best practices for carpentry, drywall repair, door and window installation, deck and fence work, and general home maintenance. What really sets us apart is that we hire experienced professionals who take pride in their work, not entry-level workers learning on your dime.