FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pro-Rooter Plumbing & Drain Services, we believe in honest, upfront pricing with no surprises. We proudly offer a 5% discount for military members, first responders, and teachers as a thank-you for their service. Estimates are always free during our standard business hours, and we communicate clearly about any potential fees before work begins. Our goal is to deliver top-tier service and long-term value with every job — not just a quick fix.
- What is your typical process for working with a new customer?
We start with a conversation to understand the customer’s needs and concerns. Then, we schedule a convenient time for a technician to assess the situation in person. After a thorough inspection, we offer clear, upfront pricing with no surprises. Once approved, we get to work — keeping the customer updated throughout the process.
- What education and/or training do you have that relates to your work?
Our team is made up of licensed professionals who have completed extensive hands-on training, apprenticeships, and continuing education in plumbing and drain systems. We stay current on local codes and new technologies to ensure we’re offering the safest, most efficient solutions possible.