FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is set by the Acceleration Transportation Bureau, and approved by the state of Oregon, ODOT. It is a set hourly rate, and unfortunately we're legally restrained from allowing any type of discount at this time. If you find other companies offering a much cheaper hourly rate, or a cheaper flat quoted price, you are likely receiving this quote from an unlicensed, and uninsured moving company. An unlicensed, or "illegal moving company," should not be charging anywhere near the rates of a licensed company, as they obviously don't have any of the real overhead that we actually carry. Costs such as property insurance, cargo insurance, and workers comp, are the reason our rates are set by these authorities, so don't be fooled by similar yet cheaper pricing, always research to make sure your hiring a real, qualified, licensed, and most importantly, a insured professional, no matter what the service your requesting.
- What is your typical process for working with a new customer?
We like to try to schedule a personal walk thru, where we can have a business representative go out and meet the potential customer in person, while also getting a much better perspective on what the job will entail, and how long it will likely take to complete the move itself. If they're only available over the phone, we try to ask any questions we think will be relevant in us being able to help give the customer a timely accurate quote. We want to try and help them visualize any potential obstacle ahead of time, so they can either handle it beforehand, or let us know about it, giving us the preparation we need to be able to handle whatever it may be.
- What education and/or training do you have that relates to your work?
I personally have over 7 years of experience of moving household goods now, which I believe qualifies myself to be a very experienced mover. I've completed multiple training classes and seminars, provided my own training regimes to other companies employees, as well as provided the training to our own employees. Aside from the substantial amount of work experience, we keep pushing ourselves through college, trying to finish school, learning how to build a business, market a service, and working to establish our brand. Our reviews speak for themselves, as well as our US DOT certificate # 2837297, and our state certificate ODOT # 162815. Make sure whomever you hire, has these ID numbers, make sure they are licensed and insured.