Fancy Fix LLC

Thank you! I'm glad you liked the end result!

I am sorry you weren’t happy. However we need to set a few things straight as your accounts and what you claim to be facts are far from the truth. We charged you an hour to get the transformer as you are roughly 30 minutes outside of town. So drive time and time at the store. We also gave you the option for us to order it or go into town to get it. You opted for us to go get one. As for the tool. I agree that my guy forgot the volt meter however I was on my way to drop one off to him when you offered yours up for him to use. My time was not clocked nor would it have been even if I went all the way out there. You didn’t need to offer your tool at all. You chose to. We were thankful but it wasn’t necessary and you would not have been charge regardless. We had to spend the time determining what was wrong as you apparently had been messing with it yourself prior to us dealing with it. We discovered you have no power coming from the battery due to the bad transformer. The determined you had no power coming from the house due to bad buried wiring. On the second day we got new wire which we didn’t even charge you the time for getting it. The clock didn’t start until we arrived. Throughout the whole process we attempted to stop the job due to the rising cost 3 times and you requested we keep going. I made it perfectly clear that we charge $100 an hr for labor. We came to the point where we could get the gate to open without the remotes. Your wife acknowledged that and was excited to see the gate working. We came to the conclusion that the remotes or the receiver was bad. The easiest start to solve that was new remotes. To save you the cost we left that to you as that is easy enough. We never said we wouldn’t continue. My employees said we were done and that you would deal with the gate remotes. I didn’t find out that they didn’t work until after you got the invoice. We are more than fine with continuing to work on the gate to get it fixed. However as you have already stated it ended up costing more than a new one cost. But that was your choice. You chose to continue and you and whoever else chose to screw around with it your self doing who knows what before we got to it. But we didn’t charge 4 hours to get a part, we didn’t need to use your tools and would not have charged to get the tools that we forgot. And we have no problem coming back to finish getting it to work. But you didn’t give us a cap and we were concerned with how much it was costing you thus attempting to end it multiple times. We care about our customers however we also have a business to run.

Thank you very much Leslie!