The iPhone Guy

Hi, thanks for the review. We strive for 100% customer satisfaction and will do anything to make our customers happy. Please contact us with any questions or concerns.

Thanks for your comment. I do remember this iPhone coming into our store for repair. You came in very upset at us that your screen was kinda dark. Nothing we did, but we offered to fully fix it for you under our generous warranty. You brought your device in and we fixed your screen from coming up. While you were in the store and I was testing the device, I noticed it was taking a while to turn on after a simple reboot. I asked you if you have noticed any issues with your front camera or if the device maybe took a while to turn on? You told me that you never use the camera and never turned the device off. I then unplugged your front camera and the device was able to turn on. I then brought the device to you and brought the camera issue to your attention explaining that you where having some camera issues. I showed you a way that you could use the rear camera instead of the front camera to save you some money on not having to replace the front camera because you said you didn't want to spend any more money on the device. I said you'll be fine as long as you don't reboot your device. You then left the store with a FULLY working device and to my understanding, the knowledge of your faulty camera as it had been thoroughly explained. Later, you called back saying you went to AT&T instead of coming back to us and they said your device was broken and water damaged, you yelled at our receptionist and then hung up not allowing her to say a single word over the phone to you. I was then thinking you where just going to be coming back that day to allow us to check over your device but we did not see you. The following day, you and another person came in demanding that we fix the issue for free and bullying us saying we broke your phone when we in fact did not. There's no way what we did repairing your device caused it to fry as you say. The iPhone's just don't fry due to faulty camera. Using a phone with a faulty camera can cause the device to not boot up properly as you showed me when you came in. I explained again to you that you can get the device to boot up with the camera unplugged and then plugged it back in once the device is on. Not the best thing but saves you money as you didn't want to spend more. You then demanded we fix for free and then said "you know, Bend is a small town and you should do right, we have a business here too and know people" At that point, I respectfully declined to assist you further as you were determined to not heed our advice. Thanks again for your feedback and have yourself a great and wonderful day!