Patrick receives an 5 star rating from me for exceeding all of my expectations in the areas of customer service, quality of work offered, price, timeliness, and most importantly the finished product. Let me preface my review by stating that I have had extensive prior experience working with photographers in Portland over the years including my year as Mrs. Oregon. When I went to choose a photographer for my fifteen year old daughter's headshot, I had several top photographers in mind. After reviewing his work on his site and finding it to be comparable to the best photographers in PDX, I selected Patrick over the others who were more well known to me due in great part to his flexibility, responsiveness, and customer service skills. (sadly these skills are rarely seen among top notch photographers.) I took a risk with someone I wasn't as familiar with and was pleasantly surprised to have all my expectations exceeded. Let me explain.
Personality/Skill....My daughter had no prior experience with posing other than school photos. Additionally, she was apprehensive about going into a studio to take her head shots. Patrick put her at ease, was able to coach her through the basics of posing, and even brought in his makeup artist to give her some tips. To see the quality of her posing improve so much so very quickly over the course of the single session was nothing short of amazing.
Makeup/Hair..One thing I was looking for in a photographer was a skilled makeup/hair artist. Not really knowing what to expect, I hoped for the best. It isn't uncommon to get a cookie cutter makeup look for all clients from a makeup artist. I was extremely impressed with Ashley. To begin with she cared enough about her work to ask for photos in advance of my daughter as well as the look she was going for. The final result was nothing short of amazing. She was able to achieve two distinct looks that we provided with precision. She is a perfectionist. It is her personality, however, that was perfect for our needs. She is a young woman who relates to teens extremely well. She brought my daughter out of her shell and put her at ease. I highly recommend paying extra to use her to do your makeup. It was money well spent as she created the foundation of the look that Patrick was able to capture very artistically.
Price/Value..The photos are stunning. I didn't want a senior portrait photo being marketed as a headshot. Patrick really knows the local industry and what they are looking for in the various niche markets. We have a great assortment of photos reasonably priced. In my opinion, a photographer who is very skilled will charge a reasonable photo session fee and then charge for each photo selected individually. Don't get sucked into packages as you may end up with only one or two good shots while paying for many mediocre ones. Patrick is confident enough that he will get enough great must have shots that you will love that he will end up making the same or more money from me than a photographer who mandates a package. He doesn't need to force clients into packages. I literally love dozens of the final photos. When all is said and done, I will have paid less than I would have for a package with no assurance of quality.
Customer Service..In the end the customer service is the most important part. Patrick was responsive to my initial inquiry and all follow up questions. The proofs were done remarkably fast. I will be scheduling a follow up session to pay for my final selections. He so cared about my daughter's experience, however, that he let her have a few of her favorite shots right away. That is something you would never see from a large photo studio.
In short, you can't go wrong with Patrick.