Unfortunately this report is not completely accurate and does not properly represent the circumstances. I can only say this about the above report: There are some people in life you come across that no matter what you do, you will not be able to please. The 3 wonderfully competent cleaners that cleaned for this client, were also the same 3 cleaners that happened to clean for the 5 Star review clients below. After this client submitted her unsatisfactory report, We called her and offered her to return just to ensure she experienced the high quality cleaning I know we can offer. The clients response to me was "no" she would not like anyone to come back. We always have and always will strive to go above and beyond for all our clients and this time was no different. Shannon just wanted a refund. We explained that before we could provide her with a refund we needed to follow the stated terms in our Service Agreement, which is to return and re-clean any areas that were not satisfactory. Keep in mind that she never stated over the phone the refund amount, nor in this review. It wasn't until we read a review on yelp that we found out that she wanted a 50% refund ($148.50). Please note that the $297.00 that she paid + the $1.00 Tip per cleaner (which is more insulting than kind) she paid was reimbursed to her by her land lord so the need for a refund was a way for her to get $ back she had already been reimbursed. It may be that this is standard behavior in in LA but in Portland where small business are supported highly by the local community is not. -Mess Maid Right NW
Jim, Thank you for your feedback! Both positive and negative feedback is appreciated and taken seriously at Mess Maid Right NW. We have no record of servicing you. We apologize if our services did not meet your standard or if our management staff has failed you in any way. We will work on getting better! We hope you have a great day! Thank you for your feedback!