Split Willow LLC
It’s free, with no obligation to book
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At Split Willow, we believe your time is valuable. Whether you’re preparing your home for guests, moving in or out, getting ready to sell, or simply want to enjoy a clean home without spending your weekend cleaning, we’re here to help.
We specialize in professional residential cleaning, move-in and move-out cleaning, carpet cleaning, and exterior pressure washing. Every job is completed with attention to detail, clear communication, and respect for your home. We arrive on time, treat your property as if it were our own, and don’t consider the job finished until you’re satisfied.
Our goal isn’t to be the cheapest cleaning company—it’s to provide dependable, high-quality service that gives you one less thing to worry about. We take pride in building lasting relationships with homeowners, property managers, real estate professionals, and short-term rental hosts who value reliability and consistent results.
If you’re looking for a team that shows up, communicates well, and delivers a home you’ll be proud to walk into, we’d love the opportunity to earn your business.
Overview
Hired 11 times
Serves Portland, OR
Background checked
1 employee
6 years in business
Business hours
Sun5:00 am - 8:00 pmMon5:00 am - 12:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Venmo, and Zelle.
Social media
Services offered
Cleaning method
Property type
Apartment / condo
One-story house
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and value.
Very good 4.5
6 reviews
5
83%
4
0%
3
0%
2
17%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Scott R.
Aug 12, 2026
Hired on Thumbtack
Nothing but open, honest, and professional work. Highly recommended!! -- Had clean my aging father's house which has been sorely neglected. We plan on using them moving forward.
Details: 4 bedrooms • 2 bathrooms • Deep cleaning • No pets in home • Just once
House Cleaning
Kay G.
Dec 18, 2025
Hired on Thumbtack
One star is for his effort and *some* cleaning that was completed. One star is for being available last minute and being a generally nice person.
I couldn’t in good conscience leave a positive review otherwise.
When he was done cleaning, he asked if I wanted to look everything over, but I said “no” because it was such a standard cleaning I didn’t think I needed to. I paid him and even tipped almost 30% because he charged a fair price ($120), was available last minute, and it’s the holidays.
Just before he was leaving, I happened to catch that there was a feather on the floor where I had seen it before he arrived. I pointed it out and he said he realized he hadn’t done that area. He offered to clean it, and I agreed.
While he was getting his cleaning stuff to finish that, I looked around further and noticed a lot more was left to clean or had been poorly done — the floor was still dirty, the sink wasn’t touched, appliances weren’t wiped, side tables weren’t dusted, etc.
After I pointed this out to him he said he would address all my concerns. I heard him continue working for about another 20 mins and then he just left without saying anything (I was in an upstairs room).
I looked at our kitchen and it was still a mess. We (my husband and I) each had to spend about 30 mins cleaning after he left (see photos of how he left it even after we pointed things out to him — food grime still in sink, trash can wet with wet food on it, dishwasher/oven door not wiped, plenty of food crumbs in the corner, and more).
Later, we took a closer look at the bathroom and the mirror wasn’t wiped well, shelves weren’t dusted, there was hair everywhere in the tub (I don’t know where the hair came from, because I had given it a light cleaning the night before after I took a bath).
We reached out with a text to let him know we were still unhappy and provided reasons why, but no response.
I don’t think he intended to do a poor job. Maybe a little spacey or forgetful?
For context of why we hired him and how our home cleanings usually go:
We hired Jose last minute after 2 other cleaners cancelled on us last minute. Although we usually have a regular cleaner, she was gone for the holidays. It usually takes her 3 hours to complete a pretty thorough cleaning (blinds, fixtures, sparkling finish, dusting everything, etc). We told Jose we just needed a routine cleaning but not to dust a full bookshelf and our 2 offices (just vacuum the offices). Aside from that, we wanted a standard cleaning which should take less than 3 hours since we have our home cleaned regularly and have a minimalist home. It took him 3.5 hours and then we each clean about 30 mins ourselves. It does not take 4.5 hours of labor for a very basic clean of this home.
This added such a level of stress to our day right before we’re about to leave for holidays and hope he takes these things into consideration for future customers.
I couldn’t in good conscience leave a positive review otherwise.
When he was done cleaning, he asked if I wanted to look everything over, but I said “no” because it was such a standard cleaning I didn’t think I needed to. I paid him and even tipped almost 30% because he charged a fair price ($120), was available last minute, and it’s the holidays.
Just before he was leaving, I happened to catch that there was a feather on the floor where I had seen it before he arrived. I pointed it out and he said he realized he hadn’t done that area. He offered to clean it, and I agreed.
While he was getting his cleaning stuff to finish that, I looked around further and noticed a lot more was left to clean or had been poorly done — the floor was still dirty, the sink wasn’t touched, appliances weren’t wiped, side tables weren’t dusted, etc.
After I pointed this out to him he said he would address all my concerns. I heard him continue working for about another 20 mins and then he just left without saying anything (I was in an upstairs room).
I looked at our kitchen and it was still a mess. We (my husband and I) each had to spend about 30 mins cleaning after he left (see photos of how he left it even after we pointed things out to him — food grime still in sink, trash can wet with wet food on it, dishwasher/oven door not wiped, plenty of food crumbs in the corner, and more).
Later, we took a closer look at the bathroom and the mirror wasn’t wiped well, shelves weren’t dusted, there was hair everywhere in the tub (I don’t know where the hair came from, because I had given it a light cleaning the night before after I took a bath).
We reached out with a text to let him know we were still unhappy and provided reasons why, but no response.
I don’t think he intended to do a poor job. Maybe a little spacey or forgetful?
For context of why we hired him and how our home cleanings usually go:
We hired Jose last minute after 2 other cleaners cancelled on us last minute. Although we usually have a regular cleaner, she was gone for the holidays. It usually takes her 3 hours to complete a pretty thorough cleaning (blinds, fixtures, sparkling finish, dusting everything, etc). We told Jose we just needed a routine cleaning but not to dust a full bookshelf and our 2 offices (just vacuum the offices). Aside from that, we wanted a standard cleaning which should take less than 3 hours since we have our home cleaned regularly and have a minimalist home. It took him 3.5 hours and then we each clean about 30 mins ourselves. It does not take 4.5 hours of labor for a very basic clean of this home.
This added such a level of stress to our day right before we’re about to leave for holidays and hope he takes these things into consideration for future customers.
Details: 3 bedrooms • 3 bathrooms • Standard cleaning • Pets in home • Once a month
Split Willow LLC's reply
Thank you for your feedback. I genuinely appreciate the opportunity to clarify a few points for future clients.
This was a last-minute booking in a home I had never cleaned before, with a strict time limit requested. For first-time clients, I typically recommend a deep clean to establish a baseline, as every home requires a different approach. In this case, the scope of work was limited by time rather than results.
I offered a walkthrough at the end of the appointment so any concerns could be addressed immediately. While I did my best within the time available, I understand that expectations were not aligned.
My goal is always to provide quality work, and I’ve since updated my booking policies to ensure first-time cleans are never rushed and expectations are clear for all clients.
I appreciate the feedback and wish you the best moving forward.
House Cleaning
Jonathan R.
Oct 31, 2025
Top notch quality. Ben takes pride in his work. It’s obvious in the results. A true craftsman. Would highly recommend to my friends and family members!
Alex A.
Jul 11, 2026
Hired on Thumbtack
Very professional did extremely great work!!
Details: 4 bedrooms • 3 bathrooms • Deep cleaning • Fridge cleaning • Oven cleaning • Window cleaning (interior) • Pets in home • Just once
House Cleaning
Morgan S.
Oct 31, 2025
A real straight-shooter, he’ll treat you right!
Credentials
Background Check
Jose Juarez