FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I start with an initial phone or email consultation where I'm able to hear the specifics of what a client is looking for. I then craft a unique quotes based on their needs. Typically, I offer a few different options and price points in the quote so my clients have a range to pick from, depending on what exactly they want. This system has worked well for me over the years and provides a lot of flexibility and choice to new clients.
- What is your typical process for working with a new customer?
Good question. Over the years, I've developed a pretty comprehensive approach to streamlining and making this initial phase of the process easy and effective. The first thing I typically do is have an initial, free-of-charge phone or in-person consultation with a new client. This is just to get a further sense of what they and their business are looking for and for the client to get a further sense of me and how I work. Then, after we've chatted, I'll email 2 documents: 1. A pretty extensive Branding Questionnaire. This is a document with a bunch of questions that will help you think about and articulate what you're looking for in terms of your project- both its aesthetics and its functionality. I find that having this really speeds the design process along (saving you money and me time) by quickly giving me a deeper insight into what your vision is. 2. My standard Quote/Agreement which just goes over and formalizes the rates and hours we talked about in the initial consult as well as laying out all the necessary legalese. Once that's all squared away, I get to work. When I have the first draft of your project completed, I'll send it your way for you to go over and give me your feedback, edits, changes, etc. It does happen, though it's relatively rare that I get it exactly right the first time. So getting feedback after drafts from the client is a necessary (and usually fun) step. After that, I'll rework the design as necessary to get it to exactly where you want it. As I'm working, I'm always doing so with a focus on getting things done as efficiently as possible in order to ensure that you get optimum value for your investment.
- What education and/or training do you have that relates to your work?
I have a degree in Art & Design from Stanford University. There, I studied the principles and practices of aesthetics and solid, classical design. Since then, I've continued my studies with extensive online coursework and tutorials to keep me abreast of the latest software and the best design practices.