FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Harness Media is a small, local agency with lower overhead than larger design agencies in the area. We are based in Salem, Oregon, which has a lower cost of living than areas such as Portland. Our pricing reflects these aspects of our business.
- What is your typical process for working with a new customer?
We have an established process for developing your project to ensure that you are completely satisfied. This process consists of three clearly-defined phases, described below. Phase One: Information Gathering In order to build the website you expect, we need to collect pertinent information from you and anyone involved with the project. Much of this phase is conducted during the proposal phase, which forms the basis of our mutual agreement and serves as the blueprint for the project moving forward. Phase Two: Design and Build Once the agreement has been completed, the next step is to determine the look and feel of the website as well as the site architecture. It is very important that we have a clear understanding of site navigation that is intuitive and easy for your visitors. Once all of these elements have been established, we have a clear vision on how to build the website. Phase Three: Launch, Support and Maintain Now that we’ve built the project, it’s time to launch! But there’s much more to do after the site is live — you or your visitors may have questions and we’re here to help. We’ll keep tabs on your website and follow-up with you to ensure your satisfaction. If you’ve chosen to hire us for ongoing hosting and/or maintenance, we’ll keep things updated and operating smoothly with a Website Care Plan.
- What education and/or training do you have that relates to your work?
A geek since birth, Wendell Harness has self-taught himself online technologies since before the web even existed. Back in high school, Wendell was hacking Atari gaming consoles and writing his own text-based games. In the 1990's, he built online Bulletin Board Systems (BBS) used for local discussions and chatting. Eventually, when the WWW (World Wide Web) was introduced, he dove right in to that technology and started building websites. Since then, Wendell has maintained his knowledge of web design by continuing with self-teaching and attending various workshops and conferences.