FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is typically based on the amount of items being removed and how much room it takes up. Is it a truck load, a truck and small trailer load, or a truck load and a large trailer load. However, what also is taken into account is what is actually trash and what is repurposable. This is what makes us stand out from our competitors. We take the time to be responsible and figure out what is worth saving and what truly needs to be discarded. Pricing varies greatly from job to job because content varies greatly. We will happily give free estimates and work with you to best meet your needs.
- What is your typical process for working with a new customer?
The first person you speak to when scheduling the job is Seth, the owner of the business. He is also the one who handles all our scheduling and most of our estimates. He will walk you through everything we need to know from the location of the job, what the job entails, will you need a dumpster on sight, do you need someone to help you get organized, availability and how soon you need the job completed, etc. If the job is large Seth and his wife Brii (specializes in home organization and downsizing guru) will most likely do an in person estimate. Once approval of duties and cost happens the job will be scheduled usually within the week.
- What education and/or training do you have that relates to your work?
Seth, the owner, has been a private business owner since graduating high school. He has worked in the service industry for over 25 years and is great with customer service. Brii has a degree in Communications and has also worked in the service industry for the same amount of years. Both of them take pride in their work, love to serve others, and work really hard. They also look similar characteristics in their employees knowing full well they're an extension of the Duraclean name and a very important part of what we do. All our guys are qualified drivers, with clean records, and friendly dispositions. Just read some of our reviews.