Q. Describe the most common types of jobs you do for your clients.
A. At Doyle Brothers Lawn care, our services include...grass cutting, mulch, fertilizer, weed control, grub control, and aerating.
Q. Describe three recent jobs you've completed.
A. Franklin Estates, Murrsyville
University Park, Monroeville
Alpine Village, Monroeville
Q. What advice do you have for a customer looking to hire a provider like you?
A. Make sure you have several references to make sure your landscaper does a good job. I have seen too many lawn care/landscaping companies that do not take their time at their job and just want the money. We are committed to treating you as if you were family. Make sure your landscaper also has been in the business for a while and are reliable, trustworthy, and honest.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. What type of mowers the landscaping company uses. If I was the customer, I would NOT want someone who uses big commercial zero turn mowers and walk behinds that are heavy and tear up the lawn. Also, I would like to know what are they exactly putting on the lawn when doing the fertilizer and weed control. You do not want the landscape company putting on a bad product!
Q. What questions should a consumer ask to hire the right service professional?
A. How much do you charge?
Where are you located?
What time or day do you usually come to do the lawn?
Will you ever cut on Saturdays and Sundays?
How long have you been doing this business?
Do you plan on doing this for a long time?
Do you have a college degree, and where did you attend high school?
I think it is important that the landscaper has an educational background and great personal skills.
Q. What important information should buyers have thought through before seeking you out?
A. They should get a quote on all the services they want done this year. Also, the buyer should ask what type of mowers and equipment they use, and what is included in each grass cut. Does their price include the grass being bagged, the trimming, and also blowing off the sidewalks and driveways.
Q. Why does your work stand out from others who do what you do?
A. We take our time to bag the grass, we do not miss any trimming, and we do not use any large commercial riding mowers that will tear up your lawn. Also, we build a great relationship with our customers and we give a lot of options on what day and time you would like us to come on! Also, we let you know what products we are using on your grass so you know we are fair and honest!
Q. What do you like most about your job?
A. I love making people happy with drastic difference the lawn or landscaping looks like after we have been taking care of it. Also, I love meeting new people and building a long-lasting relationship with them. There are lawns that I still take care of that I have been doing since I was 15. 8 years late, and you should see the difference and how far these lawns have come along. Yards with holes and missing grass spots have turned into Oakmont Country Club!
Q. What questions do customers most commonly ask you? What's your answer?
A. The most commonly asked question is something like "What height are you cutting your mower with?" We treat all yards different based on shade, sun, type of grass, etc. Usually, we cut it short in the spring and fall and longer in the summer. This is because the grass will burn out if you continue to cut on short in the summer. Sometimes customers ask questions about us bagging the grass. We ALWAYS bag the grass unless we discuss with the customer that they would like it mulched every once in a while. Mulching is good for the lawn as it is a natural fertilizer to the lawn.
Q. Do you have a favorite story from your work?
A. I think one day I really remember was when I was 16 years old, and I did the most I have ever done in one day which was 13 yards by myself. At the very end of the day, there was barely any sunlight left and a lady came across the street and asked if I had time for one more lawn. I really didn't want to do it because of how tired I was. They ended up being really great customers to this day and really good friends! I love building great relationships and meeting people, that is the best part about my job.
Q. What do you wish customers knew about you or your profession?
A. I wish customers knew how much time I spent while I'm not doing their lawn. There is so much time I spend taking care of equipment, planning out my days, buying new equipment, paying my employees, etc. I'm truly dedicated to making sure the customer feels like they are being treated with 120%, and I'm willing to do whatever I can to prove that to the customer. Each winter, I give all of my customers a gift or card to show my appreciation of their business because without them, I would not have a business. I spend countless hours making sure I'm doing my absolute best for not only the lawn treatment, but also customer service.
Q. How did you decide to get in your line of work?
A. When I was thirteen years old, I asked my dad if there was anything else I could do to make some money around the house besides doing chores. He showed me how to use the lawn mower, the weed wacker, and how to brush off the sidewalk and driveway when I was done. He showed me how to make a basic flyer with my name, a lawn mower, and my telephone number on it with "free estimates". I passed flyers up and down my street. My first summer, I got 2 lawns. One was an older gentleman that I still do to this day. Another was a younger guy. I still remember when he approached me and said, "Why didn't you give me a flyer?" I replied, "You seemed too young to want someone to cut your grass." He answered, "Well, we will work out a deal so that my wife doesn't find out you are doing it!"
Q. Tell us about a recent job you did that you are particularly proud of.
A. One job that I am really proud of is a mulch job in my town that took 20 yards of mulch. It required two days of work to trim all the hedges, do the edging, get the mulch delivered in two loads, and plan the right amount of mulch and spread it evenly. Getting the absolute right amount of mulch is very difficult and I nailed it. The job looked great and it caught a lot of neighbors eyes!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I am always reading books about Entrepreneurs, Leadership, Lawn Care, etc. I am going to a mower demonstration at Norwin Rental on March 8th. I will also be learning about trailer safety. I think safety is absolutely the most important thing about grass cutting. I have encountered a lot of bees nest, trailer issues, flying rocks that can hurt someone, and many more. I would like to go back to school for my masters degree at some point for business. I would like to expand to do walls and possibly concrete in the future, so I would like to learn more about those skills so that I can expand my knowledge.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The one thing about landscaping is that everyone is always different and like their lawn and landscape a certain way. I am always reading up and studying pictures/ideas of different ways I could design landscapes or offer ideas for customers. I think in the next several years, landscaping is going to continue to increase property value in housing and more people are going to want to have a great landscape to compete with others in their neighborhood. No one wants to be the eye sore on the block! We are more than willing to work with your budget and your personal opinion of how you would like your landscape!
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. I had a project in Monroeville, Pennsylvania that was really huge and it was difficult to plan out. I priced all the bushes the trimming, a small tree I removed, all the edging, and the mulch delivered and spread. It was 15 yards of chocolate mulch. Including the mulch with the labor and everything included, it was $1,250. The customer thought it looked amazing. I kept up on the weeds all year so that the job continued to look great.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. If I have a difficult pricing for a certain job, I try to see how long it would take me to complete the job. I try to compare the job to others that are similar so I can be as fair to the customer.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. I would suggest to be organized, always keep up on your equipment by checking the oil, spark plug, sharpen the blade, etc. Also, if you are getting into the business, make sure you are professional and work hard. Be consistent and reliable. If you are not willing to be reliable, then do not get into the business. Study which equipment works best for you and treat your customer as if you were cutting your own lawn, that is what we do!
Q. What is your greatest strength?
A. My greatest strength is my hard work ethic and my personality. I am very easy to get along with and I build an awesome relationship with all my customers. I am also very flexible, if a customer wants their lawn done at a certain time of day or certain day of the week, I will work with them.
Q. What are you currently working on improving?
A. I am working on improving my own skills of taking care of my equipment and being more of a handyman when it comes to my equipment. Instead of giving it to someone else to fix, I want to try to fix things on my own. Also, I am working on being more organized and fine tuning all the little things to make my business the best and the most professional out there!
Q. Write your own question and answer it.
A. Why should I choose you versus another landscaping company?
I am determined to meet your needs and make sure you are happy. My biggest reward is making sure each customer is happy with the job I am doing. One thing that separates us from other lawn care/landscaping companies is that we do NOT own any zero-turn mowers, especially on residential properties. No landscaping company should be tearing up your lawn. That is why they are called commercial mowers!