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Hired 17 times
1 year in business
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Rooms, door's and hallways
Rooms, door's and hallways
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Musa did a great job painting our kitchen. He is a hard-working and spent the time making the room look fantastic. I would highly recommend him to anyone who requires their home painted. Thank Musa C. BynumJan 14, 2020VerifiedTop Paint LLC's reply
thank so much, I really appreciate your review as well as the opportunity to serve you. again thank you. musa@toppaint.
Musa was very enthusiastic when we first met to discuss painting my enclosed front porch and the front windows of the main house (which the porch encloses). He talked about integrity and the value of his reputation and it really resonated with me. Then, he came back with his written estimate/quote and it was more than a third higher than what we had discussed in person. That was my first 'red flag'. Always trust your gut. Next, I went to give him his down payment (a 1/3 of total job) and wrote the check out to Top Paint, only for him to tell me his EIN number hadn't come through yet from the state and to make it out to him personally. Now, at the time, I wasn't home so I had to have a neighbor spot me the check. That was my second red flag. I was out of town for the initial work and when it came time for him to ask for his 2nd 33% payment - which one would assume meant he was considerably well underway - I had the opportunity to check in. . . For over $500 he put one full coat on the porch floor, but didn't cut it in around the edges. He put a coat of primer on maybe 50% of the surface area of the side windows, but nothing at all on the front porch windows and door or any of the upper sunrise pattern windows (which was the vast majority of the job). In the beginning, after telling me at the start that he would scrape and sand the original windows on the front of the main house structure and get them "nice and smooth", he instead just painted over the old crackled paint. He also did the worst window glazing job I have ever seen. I reached out to him and said "What do you need to make you whole on the work you've done to date?" That's when he said he wanted the second payment. So in his mind, although he'd done about 20% of the job (and poorly at that) he took 66% of the payment for the job. When I mailed him the check I enclosed a letter saying how disappointed I was in the work he'd done to date and enclosed the pictures I'm posting here. I had hoped he'd be true to his word and send the check back (honoring his commitment to his reputation). So it wasn't until he cashed that check that I wrote this review. What a waste of my money.Jun 12, 2019VerifiedTop Paint LLC's reply
hi Karl, i am disappointed that the project ended as it did and it took me a while before I could reply to your review but do to the circumstances surrounding that time first you insisting that the floor get painted first not a good idea as I tried to get you to understand even if using a tart it will still be difficult to maintain a good paint job on the floor while working on it and stopping every half an hour to clean up under foot as not to trample debris back onto the floor. even though you said the floor look great prior to your leaving for out of state emergency. the check in question was told to you that it was due on the basis that work will resume when you return. but due to the fact that you terminated the job and the middle of completion that check was due. I very much wanted to finish that project but I respect your decision wish you all the luck going forward in the future.
Top Paint LLC provided professional quality work at a reasonable price. His work ethic and craftsmanship are demonstrated in the excellence of the finished product. In addition to his patience and perseverance to insure customer satisfaction.Aug 26, 2019Top Paint LLC's reply
Thanks Kimla it was my pleasure, and thank for such a great review.
Musa was a pleasure to work with; he was willing and able to work with my budget. Musa is very attentive to detail, punctual and you can see in his overall work that he has a passion for painting.Sep 26, 2019Top Paint LLC's reply
Mike I really appreciate your review and it was great meeting you and your family and working to help with your project. And I will be here for you when and if you should need me again. Thanks for using TopPaint LLC/ musa s.
The day after i closed on my house Top Paint was at my house and painted every room that was required. Not only did they do it quickly they didnt leave until everything was cleaned up and put back in place. Im actually going to have them come out and paint my house again as i want a change in colors for my kitchen and bathrooms. My experience was an amazing one without any complaints. You cant go wrong with Top Paint.Jun 20, 2019Top Paint LLC's reply
Darin it was great fun and good work don't forget to call me when you get ready for your next project. Thanks for your review Musa @ TOPPAINT
License Type: Home Improvement Contractor (PA)
- What should the customer know about your pricing (e.g., discounts, fees)?my pricing is very competitive, any project that has over 2 rooms can receive a discount on the additional rooms. I price by the sizes of the rooms from $250 and up.
- What is your typical process for working with a new customer?I like to meet with all of my clients so thy can get to see that thy are hiring a pro. this also gave me the opportunity to see the project, at this time we can finalize the needs and the cost.
- What education and/or training do you have that relates to your work?I have always work with pro's who were skilled in this art. I have learn from some of the very best.