Quality Made Renovations
Quality Made Renovations

Quality Made Renovations

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Appliance type
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Overview

Hired 2 times

Background checked

4 employees

19 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, and Zelle.

Social media

Instagram

Featured Projects

106 photos

  • Attic renovation

    Home Remodeling

Reviews
4.3

4 reviews

5
75%
4
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3
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2
25%
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pro avatar
Kia D.
Jul 19, 2016
We hired Quality Made Renovations to remodel our main bathroom. The 1950’s drab looking bathroom was gutted and completely transformed into a contemporary-style bathroom (work of art). We are extremely pleased with the high quality workmanship and professional expertise provided by Quality Made Renovations. Personally, we were impressed with Duane’s honesty and work ethic. We will definitely be using this company on future projects. We highly recommend Quality Made Renovations!
pro avatar
Tamara B.
Jul 25, 2016
I was in desperate need of a bathroom renovation, for my elderly Mom. And thats when I found Duane. He turned our out dated ugly bathroom into a spa retreat. I can't thank him enough for an amazing job that he did. We are more than happy with our new bathroom. I will be hiring him for future renovations.
pro avatar
Jacqueline H.
Sep 20, 2016
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Hired on Thumbtack

Hired on Thumbtack

We hired this contractor to install stone tile on our bathroom walls. He was pleasant overall, and willing to meet us at the store to pick up materials. Unfortunately, that is the only good thing we have to say about him. There were many issues with this contractor, but I will highlight the ones that were most aggravating. He was a poor communicator, at times failing to show up during our scheduled appointments and not notifying us until we reached out to him. The tiles were installed with concrete visibly oozing out between the stones and, unfortunately, left to dry on the stones. He left concrete on our walls, requiring us to repaint the bathroom! He initially agreed to a price for this project and, the day before he completed it, said that it would be more because he had to tile behind our radiator. (He knew we had a radiator, and he did not have to remove it.) He broke two of our floor tiles and actually suggested that it would be extra money if we wanted him to find and reinstall new ones. When he completed the installation, he left gaps in between the floor and wall. When we pointed this out to him, he said that it was because our floor was uneven. After pressing him to find out how we can remedy the gaps, he told us he would be willing to caulk the areas "if we wanted him to." We were shocked and disappointed that he did not consider this to be a standard part of the job. We also had to ask him to reinstall our bathroom hardware (ie., towel racks). Lastly, it was our assumption that if you install a half-wall of tile, you would also install trim between the tiled and un-tiled portion of the wall. He considered that to be extra. While we are glad to have our tile installed, we will have to clean up his mess, install our own trim and actually repaint the walls!! Think twice before hiring this contractor.
Quality Made Renovations's reply
Haven't checked thumbtack in a while, but I'm pretty surprised to see a bad review given by this customer. I have done all I can to please the customer during the project. Customer stated I lacked communication by not showing up at agreed time. Our first agreed date for the job did not work because I was still working another job (customer was notified) second agreed date confirmed ( finished the project in two days). Customer also stated two tiles were broken. Yes, during demolition of old wall tiles with cement backing, debris fell on the floor causing two inside corner tiles to break. Again, customer was notified of floor at which time I told one of the owners I will pick out two tiles that match closest to present tile and install them. Customer stated she rather have her partner pick out the tile of her own choice, I replied "no problem". Once job was complete next step to replace tiles on the floor. Customer was notified that she picked out the wrong tile (slate tile, 5/8 inches in depth) did not match depth of current ceramic tile on floor. I explained that "installing slate tile would be a tripping hazard and asked customer to please find a tile that is ceramic and matches the thickness of tile on floor". Customers retuned again with a porcelain tile 12x24 same thickness as slate and became frustrated because of running back and forth to store. Customer then asked for me to just put back her sink, radiator cover and accessories and be done. I told the customer that the trim will have to be installed in the daytime because the miter saw will have to go outside (work that can only be done during the day in certain areas) customer stated she will have her brother put the trim in and for me just to finish my work that night! I've done all I can to work with customer to make sure they were pleased. Interestingly I've noticed that the customer neglected to post the finished product of her bathroom which will show the job was done right, tiles were taken up to fix floor, the work that was put in to completely tile behind her radiator ( which most times are just tiled around the obstacle) And obviously the spacers were removed (red spacer in picture) and all mortar during clean up. Customer also stated that there were gaps in the floor. I notified the customer that floor should be replaced soon due to severe bow in floor (original old mosaic floor on top of cement wet bed with additional layer of tile on top) Customer then stated that I attempted to adjust my price. The initial price that was given was reduced due to customer asking for a discounted price days before I began, which I accepted (saved text message will confirm) after finishing the work I informed the customer since I went through a deal of work to make sure here wall was completely tiled, even behind the radiator I did ask the Customer to just pay the initial price (nothing more). I conclude that thumbtack should at least due somewhat of an investigation before a customer is allowed to write a bad review with the potential of staining a contractors business. But, this is the business and you cannot please everyone!
Handyman
pro avatar
Moo b.
Jul 21, 2016
My kitchen was the same one from when my home was built. He gave it life
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Duane Rodgers

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