Quality Made Renovations

Haven't checked thumbtack in a while, but I'm pretty surprised to see a bad review given by this customer. I have done all I can to please the customer during the project. Customer stated I lacked communication by not showing up at agreed time. Our first agreed date for the job did not work because I was still working another job (customer was notified) second agreed date confirmed ( finished the project in two days). Customer also stated two tiles were broken. Yes, during demolition of old wall tiles with cement backing, debris fell on the floor causing two inside corner tiles to break. Again, customer was notified of floor at which time I told one of the owners I will pick out two tiles that match closest to present tile and install them. Customer stated she rather have her partner pick out the tile of her own choice, I replied "no problem". Once job was complete next step to replace tiles on the floor. Customer was notified that she picked out the wrong tile (slate tile, 5/8 inches in depth) did not match depth of current ceramic tile on floor. I explained that "installing slate tile would be a tripping hazard and asked customer to please find a tile that is ceramic and matches the thickness of tile on floor". Customers retuned again with a porcelain tile 12x24 same thickness as slate and became frustrated because of running back and forth to store. Customer then asked for me to just put back her sink, radiator cover and accessories and be done. I told the customer that the trim will have to be installed in the daytime because the miter saw will have to go outside (work that can only be done during the day in certain areas) customer stated she will have her brother put the trim in and for me just to finish my work that night! I've done all I can to work with customer to make sure they were pleased. Interestingly I've noticed that the customer neglected to post the finished product of her bathroom which will show the job was done right, tiles were taken up to fix floor, the work that was put in to completely tile behind her radiator ( which most times are just tiled around the obstacle) And obviously the spacers were removed (red spacer in picture) and all mortar during clean up. Customer also stated that there were gaps in the floor. I notified the customer that floor should be replaced soon due to severe bow in floor (original old mosaic floor on top of cement wet bed with additional layer of tile on top) Customer then stated that I attempted to adjust my price. The initial price that was given was reduced due to customer asking for a discounted price days before I began, which I accepted (saved text message will confirm) after finishing the work I informed the customer since I went through a deal of work to make sure here wall was completely tiled, even behind the radiator I did ask the Customer to just pay the initial price (nothing more). I conclude that thumbtack should at least due somewhat of an investigation before a customer is allowed to write a bad review with the potential of staining a contractors business. But, this is the business and you cannot please everyone!