- What is your typical process for working with a new customer?
My typical process for working with new customers is to meet greet and get acquainted. After the initial introduction my next action of business would be to perform a proper walk through of all the areas in need of service. After I received all information that I need from the customer I will be able to notify them of cleanability and set proper expectations. After setting expectations its time to clean carpet furniture wood or upholstery etc. When I work I am in the habit of calling l upon my customers periodically so they can rest informed and insured during the cleaning process. Finally upon completion I will ask my customer to take a final look at the results. If my customer is happy I will begin wrapping up my equipment, collect payment ,send receipt, request a review, and be on my way.
- What education and/or training do you have that relates to your work?
I have been working for one the the most reputable carpet cleaning companies in the Business for the last 5 years, during this period of time have learn an immense amount of information about the industry.
- How did you get started doing this type of work?
I made a decision to clean carpets independently after working for a major carpet cleaning company for 5 years. this company basically taught me everything I know about the trade I received nothing but positive feedback from customers while working for this company so, I figured I should just buy the equipment and go into business for myself