I had a Dell laptop a few years back that gave me all sorts of trouble: hard-drive issues, power issues, battery issues, memory and storage problems, etc. Each time, I went to Brian for help! He's an honest person who searches to find the root of the problem(s), and relays the options for solving them to you. He always gives you a multitude of options based on quality, efficiency, time, and money, and you can choose which one would aptly fit your situation. He is the best guy around for the job! I would recommend him to anyone with either a computer problem, or simply if they had any questions relating to their device.