FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Pricing Is Based on the Size and Condition of the Space Larger homes or spaces take more time and resources. Similarly, heavily soiled or cluttered areas may require extra time, specialized products, or additional staff. 2. Service Type Affects Cost Different services have different time and labor requirements. Common categories include: Standard recurring cleanings Deep cleans Move-in/move-out cleanings Post-construction cleanings Add-on services (inside appliances, windows, baseboards, etc.) 3. First-Time Cleans Cost More The initial cleaning usually takes longer because the home needs to be “reset” to a maintainable standard. After that, recurring cleanings are discounted. 4. Transparent, Up-Front Estimates We provide clear quotes before any work begins. If anything changes—such as the home needing more time than expected—we’ll communicate that before progressing. 5. No Hidden Fees Prices include labor, cleaning supplies, and equipment. Any optional add-on charges are discussed ahead of time. 6. Frequency Discounts Are Available Customers who book weekly, biweekly, or monthly services typically receive lower per-visit pricing than one-time cleanings. 7. Customizable to Your Needs Every home and customer is different. Pricing can be adjusted based on priorities, budget, and specific cleaning tasks. 8. Satisfaction Guarantee If anything is missed or doesn’t meet expectations, we’ll return to make it right at no extra cost.
- What is your typical process for working with a new customer?
1. Initial Contact & Information Gathering When a new customer reaches out, we ask a few key questions to understand their needs: Size of the home or space Type of cleaning requested (standard, deep, move-in/out, etc.) Cleaning frequency Any special concerns or priorities This helps us prepare an accurate quote. 2. Free Quote or Walk-Through We provide a price estimate based on the information given. For larger homes or special projects, we may recommend an in-person or virtual walk-through to ensure accurate pricing and expectations. 3. Scheduling the First Cleaning Once the quote is approved, we schedule the first cleaning appointment. Customers receive: Date and time confirmation Arrival window Optional reminders before the appointment First-time cleans generally take longer since we bring the home to our standard of cleanliness. 4. The Day of Service Our cleaning professionals arrive fully equipped with supplies and tools. We: Walk through the home (if customer is present) to confirm priorities Get to work following the agreed scope of service Perform a final check to ensure everything meets our quality standards 5. Feedback & Follow-Up After the cleaning, we invite the customer to share feedback. If anything needs adjusting, we’re happy to come back and correct it. 6. Setting Up Recurring Service (Optional) If the customer chooses recurring cleanings, we: Discuss preferred frequency (weekly, biweekly, monthly) Offer frequency-based discounts Set a consistent schedule and maintain communication 7. Ongoing Support Customers can easily: Update priorities for future visits Add or remove services Reschedule as needed Reach out with questions at any time We build long-term relationships by staying flexible and reliable.
- What education and/or training do you have that relates to your work?
I have completed professional cleaning training focusing on proper sanitation techniques, safe chemical handling, and effective cleaning methods. I also stay updated on industry best practices, including green cleaning and modern equipment use. Along with formal training, I bring years of hands-on experience cleaning homes and commercial spaces, giving me the expertise to handle a wide variety of cleaning needs.