FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No we do not have standard pricing for our services. Many important steps must be taken & performed before we can provide our customers with a fair & honest price. When you call our office & set up an appointment for one of our sales technicians to come to your home or property they will arrive on time. They will greet you with a kind & friendly smile. They then will go up onto your roof and perform a free 19 point inspection. By performing this through & detailed inspection we are able to obtain & gain all the proper information needed to provide our customers with a fair & honest estimate. This inspection will tell us what type of roofing system you have flat or sloped, It will determine if we need to tear off your roof or if we can go over top of your existing roof, We will take photos of your roof & share them with our customers. We take this inspection of your roof very serious once we quote you a price there will be no HIDDEN SECRETS OR EXTRA COST ADDED ON TO THE JOB.
- What is your typical process for working with a new customer?
Typically a new customer will call our office and speak to one of our office members, they will be asked a few questions such as name, address, best contact number, what type of roof, what problems your having with your roof, age of roof, then try to set up best time & date to meet our customer at the home, when we arrive at your home we will interdouce ourselves to you & your family, then ask you to show us where your roof is leaking into your home, after that go onto roof do a full inspection of your roof to identify the problem or problems, take some photos so we can better show you and help you understand what needs to be done to solve your problem for many many years.
- What education and/or training do you have that relates to your work?
Most all of our workers/ employees here at Adelphia roofing systems have minimum 15 years exsprience in the roofing business we have some men & woman with over 30 years experience. many of our workers are osha 30 certified, GAF certified, firestone certified, member of master elite program.