- What should the customer know about your pricing (e.g., discounts, fees)?
Prices include labor and material, total bill may vary based on location. Call for discount codes.
- What is your typical process for working with a new customer?
New customers get first timer discount. Call and book appt, mention that this is your first time dealing with Heavenly Carpet Care and the discount will be added to your total bill.
- What education and/or training do you have that relates to your work?
All techs are IIRC certified and all lead techs have 2 or more years carpet cleaning experience