FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project is quoted based on the needs of the homeowner or business owner's property requirements for proper installation. Flooring projects require a lot of detailed information. There are standard costs installation which can be discussed, however preparation and trim work are unique to most projects.
- What is your typical process for working with a new customer?
Floor Coverings International arrives at your home in our mobile showroom. Once there, we walk through the project with the homeowner discussing their lifestyle and design needs and address any installation concerns. Then we measure the space. Once the space is measured we prepare an estimate and select products to meet the customer's needs in our van. These are then presented to the customer and pricing is reviewed. If all is agreeable a contract is printed out and the project is scheduled.
- What education and/or training do you have that relates to your work?
As the owner of Floor Coverings International, I attend a yearly convention where latest design trends are presented, up-to-date installation methods are discussed, and new flooring products are shown. Along with this convention, Floor Coverings International provides training conferences two to three times a year where products and installation methods are key part of the agendas. Monthly product conference calls are provided to us where manufacturers review their products with us to make sure we are know the products their features and installation methods to provide the best service to our customers.