FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We love quoting hourly rates so that you know you can customize the cleaning experience based on what you want and not square feet of your house or how many bedrooms you have. We offer a 30% discount for monthly cleanings and 40% for weekly or bi-weekly cleanings. Ask us if we are running a promotion and we may be able to offer a further discount! And we also do not charge you card for your cleaning until 24 hours after the cleaning has been completed allowing you to be sure the home is cleaned the way you want
- What is your typical process for working with a new customer?
All of our customers receive a phone call with a price quote and on that call we gather notes for the cleaning and about what areas of your home you would like cleaned. We then follow up with a phone call 24 hours after every cleaning to ensure you are happy with your cleaning. Our “24 hour happiness guarantee” gives you peace of mind that you will never pay for a clean that was not done to your liking.
- What education and/or training do you have that relates to your work?
All of our cleaners have been through a 5-step screening process, are experienced cleaners, and have passed a background check!