- What should the customer know about your pricing (e.g., discounts, fees)?
Standard tuning charge includes tuning and can also include some basic repairs such as a few sticky keys. Additional repair cost, such as addressing overall tension issue, will be discussed prior to initiating work that would require additional time and cost. There is a discount provided for a Church or non-profit organization. A discount also pertains to additional pianos at the same location that are tuned during the same appointment visit. If the piano needs a "pitch-raise", additional time will be required and a commensurate charge. The need for a pitch-raise can be due to a move, not having been serviced for an extended time, or extreme temperature and humidity changes. A pitch-raise process requires an extra tuning pass to apply the proper tension to each string prior to fine-tuning the instrument.
- What is your typical process for working with a new customer?
Using information provided by a customer, determine approximately how long since the last tuning and whether there are other issues to deal with such as sticky key, broken strings, squeaky pedal etc. This helps to allow enough time for the service appointment. From there we secure a time on the appointment schedule and confirm the appointment via follow-up email.
- What education and/or training do you have that relates to your work?
Completed a course of study in piano tuning and servicing. In addition, attendance at regular meetings, conferences, and training by the Piano Technicians Guild are key in maintaining and increasing skills through continuing education.